Frequently Asked Questions

Frequently Asked Clinic Questions

If you cannot locate the answer to your questions, please contact us (703-993-2831) and we will be happy to answer. Our site search tool is located at the top of our website.

Immunization Questions and Answers: shs.gmu.edu/immunizations/#faqs

Insurance Questions and Answers: shs.gmu.edu/insurance/faq

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General Clinic Questions

No. Students must call the Fairfax Clinic (703-993-2831) to talk with a nurse about symptoms, illness, or a health concern before coming to the clinic. The nurse will evaluate the concern and determine the appropriate level of care needed. These practices help reduce the risk of community spread of the coronavirus and help reduce the risk of exposing others, both patients and healthcare workers, to potential illness.

Students should call 703-993-2831 during operating hours to schedule an appointment or speak with a nurse.

Visit our Appointments webpage for details about your telehealth or in-person appointment.

Visit our Immunization Appointment webpage for details about your immunization (vaccination) appointment.

No. All currently enrolled George Mason University students are eligible to be seen at Student Health Services whether they have insurance or not. There is no charge to be seen by a healthcare provider, there are fees for supplies, immunizations, lab work,  medications, and some procedures.

No. All currently enrolled Mason students are eligible to be seen at Student Health whether they have health insurance or not.

There is no charge to be seen by a healthcare provider at Student Health Services.

There are fees for supplies, vaccinations/immunizations, lab tests, medications, and some procedures or treatments. Common fees are listed on our website. Ask your provider about any costs.

No. Student Health Services does not provide medical excuse (doctor’s) notes for missed classes or missed work.

If needed, you can ask your healthcare provider for a Visit Verification Statement at the end of your appointment at Student Health Services which indicates the time and date of the appointment.

Student Health Services does not advise students about absence unless a contagious illness or a severe or longer-term medical condition justifies that recommendation.

The student and their professor (or supervisor) should communicate at the earliest opportunity to determine decisions about the impact of an absence, missed class/work, or deadlines.

We understand that sometimes you may need to cancel or reschedule an appointment. Patients should contact Student Health to cancel or reschedule an appointment at least 4 hours prior to the appointment time.

There will be a No-Show fee assessed if a patient misses their appointment and/or does not cancel their appointment at least 4 hours prior to the appointment time.

To cancel an appointment
  • Call Student Health at 703-993-2831 to cancel or reschedule.
  • Email shsinfo@gmu.edu to cancel an appointment only.
    • Please include your name, G#, and date/time of your appointment
    • Include the words ‘cancel appointment’ in the subject line
    • Do not put any additional information in the email
  • Call the clinic where your appointment is scheduled to cancel or reschedule.

Student Health follows university closings. If George Mason University is closed, Student Health Services clinics and offices are closed as well for in-person appointments and services. If there is a power outage affecting a building where Student Health Services is located, we follow university guidance and may close during that time.

When possible, Student Health Services will be available by phone or for scheduled telehealth appointments during unexpected closures.

Some unexpected events, such as a wide-spread power outage, may impact our ability to provide phone or telehealth services. We will do our best to update our operating status on our website and contact patients regarding their telehealth appointment status.

Students who had appointments scheduled during an unexpected university closure can call to reschedule their appointment. Student Health Services will also try to contact you to reschedule your appointment.

Yes, we have board certified doctors, nurse practitioners, nurses, and other medical specialists who work together to help you.

Yes, your eligibility will end. Currently enrolled students are eligible for care. Patients may continue to receive health care from your provider at Student Health Services until the end of the month in which you graduate from George Mason University.

Congratulations on your accomplishment graduates!

George Mason Student Health Services has implemented a secure, online patient portal.  Currently, students can view and enter immunization records, upload documents, enter insurance information, complete appointment forms, access education documents you have received from Student Health, and receive secure messages from your provider. Other features will be made available as we continue with implementation.

How to Access the Patient Portal

Visit: https://gmu.medicatconnect.com. Or, select “Patient Portal” from the Student Health website navigation menu.

Most Mason students and users will select “I have a Mason email” to proceed to the log in.

You will need your George Mason University Net ID (user ID) and patriot password. Complete 2-factor authentication if prompted.

Receiving Secure Messages

You will receive an email via your Mason email informing you that you have a message. You must log into the portal to access the message. The email message will be from: NoReply[at]medicat.com. If you have any questions about the legitimacy of the email, please call 703-993-2831.

Students can call the Fairfax Clinic (703-993-2831) to talk with a nurse about symptoms, illness, a health concern, or prescription refills. The nurse will give advice or schedule an appointment as needed. Video telehealth appointments are available and in-person appointments are available at the Fairfax Clinic.

Current Mason students in Virginia are eligible for telehealth appointments. Students who are not in Virginia are encouraged to call their local primary care provider.

If you are sick, stay home except when seeking medical care. If you have symptoms of illness (such as fever, body aches, cough, shortness of breath, etc…) or are concerned that you have potentially been exposed to coronavirus, call Student Health or your local healthcare provider for medical advice. Residential students must call Student Health.

Telehealth is the use of audio and video technology to offer services to patients who are not in the same physical location as their provider.  These are scheduled appointments with a medical or behavioral health provider and are conducted via video conferencing or telephone.

To learn more, go to our Telehealth appointment webpage: https://shs.gmu.edu/services/appointments/types/.

The Arlington and Science and Technology campus clinics are closed until further notice.

Students should call the Fairfax Clinic at 703-993-2831.  Students at regional campuses can continue to access healthcare with Student Health through video telehealth appointments.

We will make every effort to allow a student to continue care with their regular provider. Students who need in-person care will be connected with local resources or testing convenient to their location when necessary. This operational change allows Student Health to consolidate staff and resources to better serve our patients. We will continue to monitor the situation to make informed decisions about the operating status of our regional campus clinics.

Students who need care near the Arlington or SciTech campuses can find some urgent care locations on our webpage: https://shs.gmu.edu/locations/urgentcare/, or contact your health insurance provider, or use an online search to find a nearby healthcare provider.

 

Student Health Patient and COVID-19 Operational Questions

Student Health Services is committed to supporting the health of our patients during this time. As healthcare professionals at Student Health Services, we are working hard and adjusting daily to support the healthcare questions and needs of our community.

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Student Health Patient and COVID-19 Operational Questions

We take safety very seriously.  Student Health Services continues to adjust to support the healthcare needs of our community and follow recommendations provided by the Virginia Department of Health and Centers for Disease Control and Prevention (CDC) to maintain the safety of patients and healthcare workers. Some of the measures that have been implemented in our clinic to protect the health of patients and healthcare workers:

  • To help prevent the spread of illness, appointments are now primarily conducted using video telehealth.
  • To be able to screen for COVID-19 and allow Student Health staff to take appropriate precautions, students cannot walk into the clinic. Students must call for appointment scheduling and upon arrival at the clinic for the appointment.
  • Patients are screened for symptoms and potential exposure to COVID-19 when being scheduled and again before entering the clinic. Be prepared to show your COVID Health Check on your phone or as a print out.
  • Patients will have their temperature checked before their appointment.
  • Patients must wear cloth face coverings or masks.
  • Staff are wearing face masks and appropriate personal protective equipment.
  • We have enhanced our cleaning and disinfecting protocols.
  • We are scheduling to allow more space between patients in-clinic and rearranging spaces in waiting areas to allow for social distancing.
  • Appointment forms and check-in is completed on the patient’s phone or other internet-capable device, reducing a “touch-point” within the clinic.
  • No visitors are allowed with patients at their appointment unless medically or legally necessary.

Yes, Student Health can test for COVID-19. Call 703-993-2831 for appointment scheduling. A healthcare provider will evaluate your condition and, when appropriate, order a test for COVID-19. Testing is by appointment only.

SHS has rapid point-of-care and PCR testing available for current COVID-19 infection.

The testing site location is at SUB 1 (4469 Aquia Creek Lane, Fairfax VA). It is building number 53 on the Fairfax campus map.

Some patients may need testing in a healthcare facility due to medical need, and not the testing site. This will be communicated during scheduling.

There is no out-of-pocket cost for testing for students who do not have health insurance. Students can use health insurance for testing; many insurance plans cover the cost of testing. For more info, visit https://www2.gmu.edu/safe-return-campus/faqs-safe-return/faqs-covid-19-testing.

If Student Health is closed and a healthcare professional has recommended you be tested for COVID-19, the following resources may help you find a testing location in Virginia. Check hours of operation and scheduling requirements.

Pixel by LapCorp is a self-administered at-home COVID test that patients can request on their own.  Visit their website, pixel.labcorp.com, for details.

You can also contact your local primary care provider, urgent care, or health department for testing locations near you.

If you are tested at an off-campus site, Mason will not receive your test results. Report positive or pending tests to Mason using the COVID Health Check. Provide your current phone number when you complete the Health Check. Residential students should also call Student Health Services at 703-993-2831.

Students can call the Fairfax Clinic (703-993-2831) to talk with a nurse about symptoms, illness, a health concern, or prescription refills. The nurse will give advice or schedule an appointment as needed. Video telehealth appointments are available and in-person appointments are available at the Fairfax Clinic.

Current Mason students in Virginia are eligible for telehealth appointments. Students who are not in Virginia are encouraged to call their local primary care provider.

If you are sick, stay home except when seeking medical care. If you have symptoms of illness (such as fever, body aches, cough, shortness of breath, etc…) or are concerned that you have potentially been exposed to coronavirus, call Student Health or your local healthcare provider for medical advice. Residential students must call Student Health.

Mason students can call Student Health at 703-993-2831 and should complete the Mason COVID Health Check™  to report exposure or potential exposures. Remember to provide your current phone number in the health check form.

Yes. Patients must wear a cloth face covering or mask to their in-person appointment. For information on cloth face covers, visit the Centers for Disease Control and Prevention (CDC) website: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html.

Coronavirus

We have listed several reliable websites you can visit to learn more about coronavirus (COVID-19). Your state health department will also be a resource for area-specific information.

Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/index.html

World Health Organization: https://www.who.int/health-topics/coronavirus

Virginia Department of Health: https://www.vdh.virginia.gov/coronavirus/

Fairfax County Health Department: https://www.fairfaxcounty.gov/covid19/

George Mason University safe return to campus website: https://www2.gmu.edu/coronavirus

Want information about the COVID-19 vaccines, visit our FAQ: Where can I get information about the COVID-19 vaccines or vaccine administration?

Students who are in quarantine or isolation (either on- or off-campus) and need help navigating available support resources (including well-being, mental health, or academic support), can complete the  COVID-19 Quarantine/Isolation Self-Referral Form on the Student Support and Advocacy Center website, visit https://ssac.gmu.edu/support-request-and-referrals/, select “Forms” from the navigation menu. A staff member will contact you.

During the pandemic, being in quarantine or isolation can cause people to experience many different thoughts or emotions. Counseling and Psychological Services (CAPS) will offer a virtual support space for students in quarantine or isolation every Thursday at 12 noon.  You can just ‘drop-in,’ no registration is needed. Visit https://caps.gmu.edu/virtual-mental-health-workshops/ and open  “Virtual Mental Health Workshop Link”  to access the support spaces. 

The most up-to-date information is available to all students in the Patient Portal, check the Education section.

Access a pdf version of the information on isolation and quarantine here: SHS COVID19 Quarantine and Isolation.

Read the Housing and Residence Life Spring 2021 Parents and Family Guide to Isolation/Quarantine.

Review the Virginia Department of Health document How to notify your close contacts. This document is available to all students in the Patient Portal, under Education.

If you have COVID-19, it is important that people you had close contact with while contagious are notified so that they can quarantine to help prevent the spread of COVID-19. This includes everyone who:

  • Has been within 6 feet of you for a total of 15minutes or moreover a 24-hour period, or,
  • Has been directly exposed to your respiratory secretions (e.g., coughed or sneezed on, shared a glass/utensils, kissed, etc.), or,
  • Lives with you, or
  • You provide care to.

Contagious = You are considered contagious starting 2 days before you became sick (or 2 days before your test collection if you never had symptoms) until you complete isolation.

During the contact tracing process, the health department will work to confidentially notify your close contacts so they can take precautions to prevent the spread of COVID-19.

COVID-19 vaccines are safe and effective at preventing you from getting sick with COVID-19. The vaccines are free and available to anyone who wants one. Everyone age 12 or older is currently eligible to receive the COVID-19 vaccine (individuals ages 12-17 may only receive the Pfizer BioNTech vaccine).

Learn more about vaccination using trusted and reliable resources so that you can make an informed decision about getting vaccinated.

Update 5/26/21: All George Mason University students will be required to submit proof of COVID-19 vaccination by August 1, 2021. This policy does not apply to students who take online courses only and do not come to any campus, or to individuals who have an approved medical or religious exemption. Only COVID-19 vaccines authorized by the United States Food and Drug Administration (FDA) or the World Health Organization (WHO) will be accepted. Visit our COVID-19 Vaccine Requirement page for more information about the requirement.

Find a Vaccine Appointment

Everyone age 12 and older is eligible to receive the COVID-19 vaccine. Minors will need to be accompanied by a parent/guardian to their vaccination appointment.

Visit vaccine.gmu.edu for upcoming COVID-19 vaccination clinics at George Mason and to schedule an appointment.

Search for available vaccines using the nationwide Vaccines.gov. The search lists approved vaccine providers, including the Health Department, pharmacies, hospitals and some private practices.

For individuals in Virginia, learn how to get your shot at Vaccinate.Virginia.gov or call 1-877-829-4682. Language translation and TTY services available.

Infórmese de cómo obtener su vacuna visitando Vaccinate.Virginia.gov o llamando 1-877-829-4682. Servicios de traducción y teléfonos de texto (TTY) están disponibles.

Learn More About the Vaccines

Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html

Fairfax County Health Department: https://www.fairfaxcounty.gov/health/novel-coronavirus/vaccine

Visit the Office of Safety, Emergency, and Enterprise Risk Management for FAQ about the vaccines and Mason clinics.

What to Expect at Your Vaccine Appointment document from the CDC (select language version):

 

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