Frequently Asked Questions

Frequently Asked Clinic Questions

If you cannot locate the answer to your questions, please contact us (703-993-2831) and we will be happy to answer. Our site search tool is located at the top of our website.

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General Clinic Questions

No. Students must call the Fairfax Clinic (703-993-2831) to talk with a nurse about symptoms, illness, or a health concern before coming to the clinic. The nurse will evaluate the concern and determine the appropriate level of care needed. These practices help reduce the risk of community spread of the coronavirus and help reduce the risk of exposing others, both patients and healthcare workers, to potential illness.

Students should call 703-993-2831 during operating hours to schedule an appointment or speak with a nurse.

Visit our Appointments webpage for details about your telehealth or in-person appointment.

Visit our Immunization Appointment webpage for details about your immunization (vaccination) appointment.

No. All currently enrolled George Mason University students are eligible to be seen at Student Health Services whether they have insurance or not. There is no charge to be seen by a healthcare provider, there are fees for supplies, immunizations, lab work,  medications, and some procedures.

No. All currently enrolled Mason students are eligible to be seen at Student Health whether they have health insurance or not.

There is no charge to be seen by a healthcare provider at Student Health Services.

There are fees for supplies, vaccinations/immunizations, lab tests, medications, and some procedures or treatments. Common fees are listed on our website. Ask your provider about any costs.

No. Student Health Services does not provide medical excuse (doctor’s) notes for missed classes or missed work.

If needed, you can ask your healthcare provider for a Visit Verification Statement at the end of your appointment at Student Health Services which indicates the time and date of the appointment.

Student Health Services does not advise students about absence unless a contagious illness or a severe or longer-term medical condition justifies that recommendation.

The student and their professor (or supervisor) should communicate at the earliest opportunity to determine decisions about the impact of an absence, missed class/work, or deadlines.

We understand that sometimes you may need to cancel or reschedule an appointment. Patients should contact Student Health to cancel or reschedule an appointment at least 4 hours prior to the appointment time.

There will be a No-Show fee assessed if a patient misses their appointment and/or does not cancel their appointment at least 4 hours prior to the appointment time.

To cancel an appointment
  • Call Student Health at 703-993-2831 to cancel or reschedule during open hours.
  • Email shsinfo@gmu.edu to cancel an appointment only.
    • Include your name, G#, and date/time of your appointment
    • Include the words ‘cancel appointment’ in the subject line
    • Do not put any additional information in the email

Student Health follows university closings. If George Mason University is closed, Student Health Services clinics and offices are closed as well for in-person appointments and services. If there is a power outage affecting a building where Student Health Services is located, we follow university guidance and may close during that time.

When possible, Student Health Services will be available by phone or for scheduled telehealth appointments during unexpected closures.

Some unexpected events, such as a wide-spread power outage, may impact our ability to provide phone or telehealth services. We will do our best to update our operating status on our website and contact patients regarding their telehealth appointment status.

Students who had appointments scheduled during an unexpected university closure can call to reschedule their appointment. Student Health Services will also try to contact you to reschedule your appointment.

Yes, we have board certified doctors, nurse practitioners, nurses, and other medical specialists who work together to help you.

Yes, your eligibility will end. Currently enrolled students are eligible for care. Patients may continue to receive health care from your provider at Student Health Services until the end of the month in which you graduate from George Mason University.

Congratulations on your accomplishment graduates!

George Mason Student Health Services has implemented a secure, online patient portal.  Currently, students can view and enter immunization records, upload documents, enter insurance information, complete appointment forms, access education documents you have received from Student Health, and receive secure messages from your provider. Other features will be made available as we continue with implementation.

How to Access the Patient Portal

Visit: https://gmu.medicatconnect.com. Or, select “Patient Portal” from the Student Health website navigation menu.

Most Mason students and users will select “I have a Mason email” to proceed to the log in.

You will need your George Mason University Net ID (user ID) and patriot password. Complete 2-factor authentication if prompted.

Receiving Secure Messages

You will receive an email via your Mason email informing you that you have a message. You must log into the portal to access the message. The email message will be from: NoReply[at]medicat.com. If you have any questions about the legitimacy of the email, please call 703-993-2831.

Students can call the Fairfax Clinic (703-993-2831) to talk with a nurse about symptoms, illness, a health concern, or prescription refills. The nurse will give advice or schedule an appointment as needed. Video telehealth appointments are available and in-person appointments are available at the Fairfax Clinic.

After-hours, students can follow phone prompts to connect to the free nurse advice phone service.

Current Mason students in Virginia are eligible for telehealth appointments. Students who are not in Virginia are encouraged to call their local primary care provider.

If you are sick, stay home except when seeking medical care. If you have symptoms of illness (such as fever, body aches, cough, shortness of breath, etc…) or are concerned that you have potentially been exposed to COVID-19, call Student Health or your local healthcare provider for medical advice. Residential students must call Student Health.

Telehealth is the use of audio and video technology to offer services to patients who are not in the same physical location as their provider.  These are scheduled appointments with a medical or behavioral health provider and are conducted via video conferencing or telephone.

To learn more, go to our Telehealth appointment webpage: https://shs.gmu.edu/services/appointments/types/.

The Arlington and Science and Technology campus clinics are closed until further notice.

Students should call the Fairfax Clinic at 703-993-2831.  Students at regional campuses can continue to access healthcare with Student Health through video telehealth appointments.

We will make every effort to allow a student to continue care with their regular provider. Students who need in-person care will be connected with local resources or testing convenient to their location when necessary. This operational change allows Student Health to consolidate staff and resources to better serve our patients. We will continue to monitor the situation to make informed decisions about the operating status of our regional campus clinics.

Students who need care near the Arlington or SciTech campuses can find some urgent care locations on our webpage: https://shs.gmu.edu/locations/urgentcare/, or contact your health insurance provider, or use an online search to find a nearby healthcare provider.

 

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