Frequently Asked Questions

Frequently Asked Clinic Questions

If you cannot locate the answer to your questions, please contact us (703-993-2831) and we will be happy to answer. Our site search tool is located at the top right-side of our website and can also be used.

Immunization Questions and Answers: shs.gmu.edu/immunizations/#faqs

Insurance Questions and Answers: shs.gmu.edu/insurance/faq

General Clinic Questions

No. Students must call the Fairfax Clinic (703-993-2831) to talk with a nurse about symptoms, illness, or a health concern before coming to the clinic. The nurse will evaluate the concern and determine the appropriate level of care needed. These practices help reduce the risk of community spread of the coronavirus and help reduce the risk of exposing others, both patients and healthcare workers, to potential illness.

Visit our Appointments webpage for details about your telehealth or in-person appointment.

Visit our Immunization Appointment webpage for details about your immunization (vaccination) appointment.

No. All currently enrolled George Mason University students are eligible to be seen at Student Health Services whether they have insurance or not. There is no charge to be seen by a healthcare provider, there are fees for supplies, immunizations, lab work,  medications, and some procedures.

No. All currently enrolled Mason students are eligible to be seen at Student Health whether they have health insurance or not.

There is no charge to be seen by a healthcare provider at Student Health Services.

There are fees for supplies, vaccinations/immunizations, lab tests, medications, and some procedures or treatments. Common fees are listed on our website. Ask your provider about any costs.

No. Student Health Services does not provide medical excuse (doctor’s) notes for missed classes or missed work.

If needed, you can ask your healthcare provider for a Visit Verification Statement at the end of your appointment at Student Health Services which indicates the time and date of the appointment.

Student Health Services does not advise students about absence unless a contagious illness or a severe or longer-term medical condition justifies that recommendation.

The student and their professor (or supervisor) should communicate at the earliest opportunity to determine decisions about the impact of an absence, missed class/work, or deadlines.

We understand that sometimes you may need to cancel or reschedule an appointment. Patients should contact Student Health to cancel or reschedule an appointment at least 4 hours prior to the appointment time.

There will be a No-Show fee assessed if a patient misses their appointment and/or does not cancel their appointment at least 4 hours prior to the appointment time.

To cancel an appointment
  • Call Student Health at 703-993-2831 to cancel or reschedule.
  • Email shsinfo@gmu.edu to cancel an appointment only.
    • Please include your name, G#, and date/time of your appointment
    • Include the words ‘cancel appointment’ in the subject line
    • Do not put any additional information in the email
  • Call the clinic where your appointment is scheduled to cancel or reschedule.

Student Health follows university closings. If George Mason University is closed, Student Health Services clinics and offices are closed as well for in-person appointments and services. If there is a power outage affecting a building where Student Health Services is located, we follow university guidance and may close during that time.

When possible, Student Health Services will be available by phone or for scheduled telehealth appointments during unexpected closures.

Some unexpected events, such as a wide-spread power outage, may impact our ability to provide phone or telehealth services. We will do our best to update our operating status on our website and contact patients regarding their telehealth appointment status.

Students who had appointments scheduled during an unexpected university closure can call to reschedule their appointment. Student Health Services will also try to contact you to reschedule your appointment.

Yes, we have board certified doctors, nurse practitioners, nurses, and other medical specialists who work together to help you.

Yes, your eligibility will end. Currently enrolled students are eligible for care. Patients may continue to receive health care from your provider at Student Health Services until the end of the month in which you graduate from George Mason University.

Congratulations on your accomplishment graduates!

George Mason Student Health Services has implemented a secure, online patient portal.  Currently, students can view and enter immunization records, upload documents, enter insurance information, complete appointment forms, access education documents you have received from Student Health, and receive secure messages from your provider. Other features will be made available as we continue with implementation.

How to Access the Patient Portal

Visit: https://gmu.medicatconnect.com. Or, select “Patient Portal” from the Student Health website navigation menu.

You will be directed to the log in page sso.medicatconnect.com operated by InCommon.

You will need your George Mason University Net ID (user ID) and patriot password. Select “George Mason University” as your school.

Receiving Secure Messages

You will receive an email via your Mason email informing you that you have a message. You must log into the portal to access the message. The email message will be from: NoReply[at]medicat.com. If you have any questions about the legitimacy of the email, please call 703-993-2831.

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Student Health Patient and COVID-19 Operational Questions

Student Health Services is committed to supporting the health of our patients during this time. As healthcare professionals at Student Health Services, we are working hard and adjusting daily to support the healthcare questions and needs of our community.

Student Health Patient and COVID-19 Operational Questions

We take safety very seriously.  Student Health Services continues to adjust to support the healthcare needs of our community and follow recommendations provided by the Virginia Department of Health and Centers for Disease Control and Prevention (CDC) to maintain the safety of patients and healthcare workers. Some of the measures that have been implemented in our clinic to protect the health of patients and healthcare workers:

  • To help prevent the spread of illness, appointments are now primarily conducted using video telehealth.
  • To be able to screen for covid-19 and allow Student Health staff to take appropriate precautions, students cannot walk into the clinic. Students must call for appointment scheduling and upon arrival at the clinic for the appointment.
  • Patients are screened for symptoms and potential exposure to covid-19 when being scheduled and again before entering the clinic.
  • Patients will have their temperature checked before their appointment.
  • Patients must wear cloth face coverings or masks.
  • Staff are wearing face masks and appropriate personal protective equipment.
  • We have enhanced our cleaning and disinfecting protocols.
  • We are scheduling to allow more space between patients in-clinic and rearranging spaces in waiting areas to allow for social distancing.
  • Appointment forms and check-in is completed on the patient’s phone or other internet-capable device, reducing a “touch-point” within the clinic.
  • No visitors are allowed with patients at their appointment unless medically or legally necessary.

To help slow the spread of the Coronavirus (COVID-19) and maintain the safety of patients and staff, Student Health Services has implemented telehealth appointments.  Telehealth is the use of audio and video technology to offer services to patients who are not in the same physical location as their provider.  These are scheduled appointments with a medical or behavioral health provider and are conducted via video conferencing using Cisco Webex or telephone.

To learn more about telehelath, go to our Telehealth appointment webpage: https://shs.gmu.edu/services/appointments/types/.

Students can call the Fairfax Clinic (703-993-2831) to talk with a nurse about symptoms, illness, a health concern, or prescription refills. The nurse will give advice or schedule an appointment as needed. Telehealth appointments are available and in-person appointments are available at the Fairfax Clinic. We are scheduling limited routine appointments during this time.

Current Mason students in Virginia are eligible for telehealth appointments. Students who are not in Virginia are encouraged to call their local primary care provider.

If you are sick, stay home except when seeking medical care. If you have symptoms of illness (such as fever, cough, shortness of breath, etc…) or are concerned that you have potentially been exposed to coronavirus, call your healthcare provider to receive medical advice. Call the healthcare provider or clinic before you arrive to tell them your condition or potential exposure.

Mason students should complete the Mason COVID Health Check™  to report exposure or potential exposures. Remember to provide your current phone number in the health check form.

If you have a current prescription and refills remaining, call the pharmacy where you normally get your prescription medication and ask them to transfer the prescription to a local pharmacy. Give the name, address, and phone number of the local pharmacy.

The Arlington and Science and Technology campus clinics are closed until further notice.

Students should call the Fairfax Clinic at 703-993-2831.  Students at regional campuses can continue to access healthcare with Student Health through video telehealth appointments . We will make every effort to allow a student to continue care with their regular provider. Students who need in-person care will be connected with local resources or testing convenient to their location when necessary. This operational change allows Student Health to consolidate staff and resources to better serve our patients. We will continue to monitor the situation to make informed decisions about the operating status of our regional campus clinics.

Students who need care near the Arlington or SciTech campuses can find some urgent care locations on our webpage: https://shs.gmu.edu/locations/urgentcare/, or contact your health insurance provider, or use an online search to find a nearby healthcare provider.

 

Yes. Patients must wear a cloth face covering or mask to their in-person appointment. For information on cloth face covers, visit the Centers for Disease Control and Prevention (CDC) website: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html.

We have listed several reliable websites you can visit to learn more about coronavirus (covid-19). Additionally, your local health department will be a resource for area-specific information.

Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/index.html

World Health Organization: https://www.who.int/health-topics/coronavirus

Virginia Department of Health: https://www.vdh.virginia.gov/coronavirus/

Fairfax County Health Department: https://www.fairfaxcounty.gov/covid19/

George Mason University safe return to campus website: https://www2.gmu.edu/coronavirus

 

Yes, Student Health can test for COVID-19. Call 703-993-2831 for appointment scheduling. A healthcare provider will evaluate your condition and, when appropriate, order a test for COVID-19.

Testing will primarily occur at the Mason on-campus testing site in the parking garage of the Ángel Cabrera Global Center. Some patients may need testing in a healthcare facility due to medical need, and not the testing site. This will be communicated during scheduling.

Visit the FAQ on the Safe Return to Campus website to learn more about the testing site.

If Student Health is closed and a healthcare professional has recommended you be tested for COVID-19, the following resources may help you find a testing location in Virginia. Check hours of operation and scheduling requirements.

You can also contact your local primary care provider, urgent care, or health department for testing locations near you.

If you are tested at an off-campus site, Mason will not receive your test results. Report positive or pending tests to Mason using the COVID Health Check. Provide your current phone number when you complete the Health Check.

Students who are in quarantine or isolation (either on- or off-campus) and need help navigating available support resources (including well-being, mental health, or academic support), can complete the  COVID-19 Quaratine/Isolation Self-Referral Form which can be found on the ssac.gmu.edu website (select FORMS in the navigation menu). A staff member from Student Support and Advocacy Center will contact you to discuss.

During the pandemic, being in quarantine or isolation can cause people to experience many different thoughts or emotions. Aside from physical isolation, sometimes we feel emotionally isolated because we are not sure if others who are not in the same situation will understand our experience.  Counseling and Psychological Services (CAPS) will offer a virtual drop-in support space for students currently in quarantine or isolation every Tuesday at 11 am and Friday at 1 pm.  There is no registration or a minimum number of groups. Visit: https://caps.gmu.edu/upcoming-events/, and open the Quarantine and Connection Support Space dropdown. Click “Virtual Support Space Link”  to access the support spaces. 

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