No Show Fee

One of the goals of Student Health Services is to provide quality health care in a timely manner for our patients. Patients should call Student Health to cancel or reschedule an appointment at least 4 hours prior to the appointment time.  Cancelling your appointment with enough notice allows this time to be made available to another patient.

There will be a $20.00 No-Show fee assessed if a patient misses the appointment and/or does not cancel the appointment at least 4 hours prior to the appointment time.

How to Cancel an Appointment

A patient should contact Student Health at least 4 hours prior to their appointment time to cancel or reschedule their appointment.

A patient can cancel an appointment by:

  • Calling Student Health Services at 703-993-2831 during business hours to cancel or reschedule.
  • Emailing shsinfo@gmu.edu to cancel an appointment only.
    • Please include your name, G#, and date/time of your appointment
    • It is helpful to include the words ‘cancel appointment’ in the subject line
    • No additional information is needed in the email
  • Calling the clinic where your appointment is scheduled during business hours to cancel or reschedule.
  • Walking into the clinic during business hours to cancel or reschedule.

No-Show Fee

A $20.00 No-Show fee will be charged when the patient:

  • Cancels the appointment less than 4 hours prior to the appointment (late cancellation)
  • Does not come in for the appointment at all (no show)
  • Has arrived for the appointment more than 20 minutes after the scheduled appointment time and has not called to reschedule their appointment or informed the clinic of a delay (missed appointment)

If a patient has missed their appointment, the patient may have to reschedule the appointment.

Appeal of No-Show Fee

If a patient feels there are significant circumstances related to missing their appointment, the patient may submit an appeal request for the No-Show fee.  A patient has 30 days from the date of the no-show appointment to submit the online appeal request.