Student Health Services offers video telehealth and in-person appointments. Visit our Appointments page for details on scheduling an appointment. Visit Immunization Appointments for information on those appointments.
In-Person Appointments
Before your appointment, complete required forms in the online Patient Portal.
Appointment check-in: Arrive at the clinic 15 minutes before your scheduled appointment time to complete check-in. Tell the front desk staff that you are here.
Bring your Mason ID or photo ID.
Bring your phone. You will need an internet capable device (e.g. phone, computer, or tablet) to complete check-in. Log into the Patient Portal and follow instructions to check-in. If you are 10 minutes late, you cannot check-in and your appointment may need to be rescheduled.
Bring your health insurance ID card, if you have insurance. You may choose to use your health insurance if lab testing is ordered. Upload your insurance information to the Patient Portal Insurance page before your visit.
No visitors are allowed with patients at their appointment unless medically, legally, or emotionally necessary.
Face masks are optional, but you may choose to wear one. If you have active respiratory symptoms (such as fever, cough, sneezing, runny nose, sore throat, etc…), you may be given and asked to wear a mask to help reduce the spread of illness in Student Health Services.
Fees for procedures, supplies, lab tests are due on the date of service and can be paid online after the appointment. Student Health does not bill insurance. You can obtain a statement with your charges from the online Patient Portal to submit to your insurance company. Include your name and the date(s) of the appointment you are requesting only. Student Health cannot guarantee reimbursement by your insurance company.
Telehealth Appointments
Telehealth is the use of audio and video technology to offer services to patients who are not in the same physical location as their provider. Current Mason students in Virginia are eligible for telehealth appointments. Healthcare providers are bound by the laws of their state and cannot provide care outside of that scope of practice. Student Health must establish care with a patient and patients must complete all necessary paperwork before the appointment.
Before your appointment, complete the Informed Consent to Telehealth and other required forms in the online Patient Portal.
For telehealth, you will need a private location, a device capable of audio and video transmission, like a smartphone or computer, stable internet connection, and if needed, headphones. Good lighting is also very helpful.
Telehealth is not appropriate for every situation. If at any time during the telehealth appointment, the provider determines that an in-person visit, a video appointment instead of a telephone appointment, or a referral to another care facility is needed, the telehealth appointment will be stopped with an explanation and instructions for further care.
Appointment Check-In: Be available 10 minutes before your appointment start time. Log into the patient portal to check-in for your appointment. You can check in 15 minutes before your appointment time. If you are 10 minutes late, you will not be able to check in & your appointment may need to be rescheduled. Call 703-993-2831 if you are late or have problems checking in.
Have an alternate phone number, if one is available, and an emergency contact.
Video Telehealth
Log into the Health Services Patient Portal.
On the welcome page, under “Upcoming Appointments” click Check-In.
Go to forms. Once you complete check-in forms, return to Upcoming Appointments.
Click Telehealth button to connect using the meeting link at the appointment time.
How do I use Zoom?
Visit Information Technology Services website for details on using Zoom.
Telephone Telehealth
Your provider will call you at your appointment start time.