Telehealth is the use of audio and video technology to offer services to patients who are not in the same physical location as their provider. Current Mason students in Virginia are eligible for telehealth appointments. Healthcare providers are bound by the laws of their state and cannot provide care outside of that scope of practice. Student Health must establish care with a patient and patients must complete all necessary paperwork before the appointment.
Telehealth is not appropriate for every situation. If at any time during the telehealth appointment, the provider determines that an in-person visit, a video appointment instead of a telephone appointment, or a referral to another care facility is needed, the telehealth appointment will be stopped with an explanation and instructions for further care.
For telehealth, you will need a private location, device capable of audio and video transmission, like a smartphone or computer, stable internet connection, and if needed, headphones. Good lighting is also very helpful for video telehealth.
Before your appointment, complete the Informed Consent to Telehealth and other required forms in the online Patient Portal.
Appointment Check-In: Be available 10 minutes before your appointment start time. Log into the patient portal to check-in for your appointment. You can check in 15 minutes before your appointment time. If you are 10 minutes late, you will not be able to check in. Call 703-993-2831 if you are late or have problems checking in.
Have an alternate phone number, if one is available, and an emergency contact.
Your provider will send a Zoom or Webex Meeting Invite to your Mason email for video telehealth appointments. The invite will generally be sent the morning of your appointment or as soon as possible after a same-day appointment is scheduled. If you do not receive an invite, call Student Health (703-993-2831).
Check your spam or junk mail folders, or your “other” inbox, if you use a focused email system, if you do not see the invite.
For video telehealth, connect using the meeting invite at the appointment time.
How do I use Zoom or Webex?
Visit Information Technology Services website for details on using Zoom: https://its.gmu.edu/service/webex/. The Cisco Webex Help Center has detailed instructions on using the service.
Your provider will call you at your appointment start time.