Telehealth & In-Person Appointments

Student Health Services offers telehealth and in-person appointments. Visit our Appointments page for details on scheduling an appointment. We have provided more information about both types of appointments.

Visit Immunization Appointments for information on those appointments.

Student Health Services continues to adjust to support the healthcare needs of our community and follow recommendations provided by the Virginia Department of Health and Centers for Disease Control and Prevention (CDC) to maintain the safety of patients and healthcare workers. We have implemented a variety of measures in our clinic to protect the health of patients and healthcare workers. Click to learn more.

Telehealth Appointments

Telehealth is the use of audio and video technology to offer services to patients who are not in the same physical location as their provider. Current Mason students in Virginia are eligible for telehealth appointments. Healthcare providers are bound by the laws of their state and cannot provide care outside of that scope of practice. Student Health must establish care with a patient and patients must complete all necessary paperwork before the appointment.

Telehealth is not appropriate for every situation. If at any time during the telehealth appointment, the provider determines that an in-person visit, a video appointment instead of a telephone appointment, or a referral to another care facility is needed, the telehealth appointment will be stopped with an explanation and instructions for further care.

For telehealth, you will need a private location, device capable of audio and video transmission, like a smartphone or computer, stable internet connection, and if needed, headphones. Good lighting is also very helpful for video telehealth.

Before your appointment, complete the Informed Consent to Telehealth and other required forms in the online Patient Portal.

Appointment Check-In: Be available 10 minutes before your appointment start time. Log into the patient portal to check-in for your appointment. You can check in 15 minutes before your appointment time. If you are 10 minutes late, you will not be able to check in. Call 703-993-2831 if you are late or have problems checking in.

Have an alternate phone number, if one is available, and an emergency contact.

Video Telehealth

Your provider will send a Zoom or Webex Meeting Invite to your Mason email for video telehealth appointments. The invite will generally be sent the morning of your appointment or as soon as possible after a same-day appointment is scheduled. If you do not receive an invite, call Student Health (703-993-2831).

Check your spam or junk mail folders, or your “other” inbox, if you use a focused email system, if you do not see the invite.

For video telehealth, connect using the meeting invite at the appointment time.

How do I use Zoom or Webex?

Visit Information Technology Services website for details on using Zoom: https://its.gmu.edu/service/webex/. The Cisco Webex Help Center has detailed instructions on using the service.

Telephone Telehealth

Your provider will call you at your appointment start time.

In-Person Appointments

Before your appointment, complete required forms in the online Patient Portal.

Appointment check-in: Arrive at the clinic 15 minutes before your scheduled appointment time to complete check-in. Log into the Patient Portal and follow instructions to check-in. If you are 10 minutes late, you cannot check–in. Call 703-993-2831 if you are late or have problems checking in. You will check-in on your phone or internet-capable device.

Wear a cloth face covering. For information on cloth face covers, visit the Centers for Disease Control and Prevention (CDC) website: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html

Bring your Mason ID or photo ID.

Bring your phone. Follow the instructions given to you to call for admittance when you arrive at SUB 1. You will need an internet capable device (e.g. phone, computer, or tablet) to complete check-in.

Bring your health insurance ID card, if you have insurance. You may choose to use your health insurance if lab testing is ordered.

Patients will be asked about symptoms of illness and have their temperature checked before entering the clinic. Be prepared to show your green COVID Health Check on your phone or as a print out.

No visitors are allowed with patients at their appointment unless medically or legally necessary.

Fees for procedures, supplies, lab tests are due on the date of service and can be paid online after the appointment. Student Health does not bill insurance. You can obtain a statement with your charges from the online Patient Portal to submit to your insurance company. Include your name and the date(s) of the appointment you are requesting only. Student Health cannot guarantee reimbursement by your insurance company.