ABOUT

Contact Student Health Services

Please visit our Hours and Locations page for Clinic, Immunization and Insurance Office contact information. Students should call (703-993-2831) regarding medical questions or concerns.

If you have a complaint or concern about a HIPAA or patient confidentiality violation, visit our Patient Confidentiality section for contact information.

Our Patient Satisfaction Survey gives you the opportunity to provide feedback about your most recent visit to our Student Health Service Clinics, Immunization or Insurance Offices. You may also provide feedback via our online form below.

Student Health Email

For non-urgent or general information, you may email shsinfo@gmu.edu. This email is not for medical questions or appointment scheduling. Call Student Health (703-993-2831) to have these questions answered. For immunization or student health insurance questions, contact the associated office directly.  Unsolicited attachments to emails will not be opened. Please note that Student Health can only respond to a Mason email address. Email is not checked when Student Health Services is closed.

Social Media

Student Health Services uses social media to provide interesting health education. All users should be aware that these are public forums and any information shared will be viewed by others. These are not forums for medical questions or advice, call Student Health for answers to these questions. We care about protecting our users’ privacy and will encourage a user who has chosen to post personal health information to call Student Health.

Feedback Form

Eligibility to be seen at Student Health Services

Eligibility for Students

All currently enrolled students are eligible to receive healthcare at our facilities.

Upon graduation, students may be seen in Student Health Services until the end of the month in which they graduate.

Eligibility for Faculty and Staff

Faculty and staff with health concerns are advised to see their health care provider. However if a staff/ faculty member has an acute illness requiring immediate attention, they will be seen at Student Health Services. Follow-up care should be provided by the faculty/staff’s health care provider in the community. There will be a fee for the visit in addition to the fees for any tests or procedures. Any exceptions have to be approved by the Executive Director of Student Health.

Faculty and staff who are medically required to receive blood pressure checks may do so at no charge at Student Health clinics. Please call 703-993-2831 for more information.

Faculty and staff are eligible to use the Allergy Clinic services, Travel Clinic services, and Immunization services. Please see the list of associated fees for services.

Confidentiality

Student Health Services  is very concerned about protecting the privacy of our patients. An adult (ages 18 and older) patient’s health care is confidential and protected by HIPAA.  We are required by law to maintain the privacy of your health information and to provide patients with a copy of our clinic’s Notice of Privacy Practices.

HIPAA Information

HIPAA is the common name for the Health Insurance Portability and Accountability Act, which is a federal law that was passed in 1996. The Privacy Regulations section of HIPAA is what will primarily pertain to Mason students.

The Student Health Center’s Notice of Privacy Practices is distributed to each patient and can be obtained, in person, at the reception desk. George Mason University Student Health Services  is very concerned about protecting your privacy and we are required by law to maintain the privacy of your health information and to provide you with a copy of this Notice of Privacy Practices. Mason Student Health Services is required to abide by the terms set forth in this privacy notice but we reserve the right to change the terms and to make the new privacy notice in a prominent location within our offices and provide you with a copy of the revised notice.

The HIPAA Privacy Officer is Mary Davis, Nurse Practitioner at Student Health Services. You may contact the Privacy Officer if you have a concern about the confidentiality of your medical information.

Parent/Guardian Information

Your student may visit Student Health for a variety of health concerns, and, as a concerned parent or guardian, you may want information about the status of their care.

If your student is over the age of 18 years, Student Health Services is required by law to keep that information confidential. We will only be able to share information with consent from your student or in a life threatening emergency.

Privacy Complaints

If you would like to file a complaint about Student Health Services to officials inside of the University, you may contact:

Mary Davis (HIPAA Privacy Officer)
Student Health Services
703-993-1934

Carol Filak, PhD
Student Health Services, Administrative Director
703-993-2832

Rachel Wernicke
Assistant Dean of Students, University Life
703-993-2380

If you would like to file a complaint about Student Health Services to officials outside of the University, you may contact:

The Virginia Board of Medicine
Virginia Department of Health Professions
Perimeter Center
9960 Mayland Drive, Suite 300
Henrico, VA 23233-1463
Phone: 1-800-533-1560 or (804) 367-4691
Fax: (804) 527-4424
Email:  enfcomplaints@dhp.virginia.gov

The Virginia State Council of Higher Education
101 N. 14TH St., 10TH FL, James Monroe Bldg.
Richmond, VA 23219
Phone: (804) 225-2600
Fax: (804) 225-2604

The Virginia Office of the Governor
Mailing address:
P.O. Box 1475
Richmond, Virginia 23218
Street address:
Office of the Governor
Patrick Henry Building, 3rd Floor
1111 East Broad Street
Richmond, Virginia 23219
Phone: (804) 786-2211
TTY/TDD (For the Hearing Impaired): 1-800-828-1120, or 711
Fax: (804) 371-6351

Virgina Bureau of Insurance
State Corporation Commission
Virginia Bureau of Insurance
P.O. Box 1157
Richmond, VA 23218
Phone: 877-310-6560
Fax: (804) 371-9944

The Patient has a RIGHT to:

• Be treated with respect and dignity.
• Professional and courteous care without discrimination.
• Know the name and title of those individuals involved in his/her care.
• Privacy and confidentiality regarding medical care.
• Approve or refuse release of medical records, except when required by law or in a medical emergency.
• Expect records to be kept confidential as required by law.
• Request communication in a language that improves understanding.
• Be informed about diagnosis, treatment and prognosis in terms that can be understood.
• Receive information about procedures and treatments including length, risks, benefits, cost and alternatives to facilitate participation in care decisions.
• Know the fees for in house laboratory tests, procedures, treatments and services that are rendered at SHS.
• Refuse a treatment or plan of care to the extent permitted by law and be notified of medical consequences of that decision.
• A second medical opinion and appropriate referral.
• Consent or decline participation in research after being fully informed.
• Receive information and related forms regarding Advanced Directives.
• Express suggestions and concerns in an appropriate manner.

The Patient has a RESPONSIBILITY to:

• Be respectful and act in a considerate and cooperative manner.
• Provide accurate information to assist the provider in compiling a complete medical record.
• Ask questions and seek clarification regarding medical care.
• Follow instructions of a treatment plan and convey problems that interfere with compliance.
• Arrive as scheduled for appointments and, if necessary, call to cancel an appointment in a timely manner.
• Comply with posted rules and regulations within Student Health Services.
• Pay any charges billed.

Directors

Carol Filak, PhD, RN

Lisa Park, MD, MPH, FAAP

Stephen Wintermeyer, MD, MPH

Clinic Coordinator

Jerrelyn D. Madden, RN

Health Care Providers

Karen Budd, RN, MSN, Family Nurse Practitioner

Lisa Campo, RN, DNP, Adult Nurse Practitioner

Angela Chezem, MD, FAAFP

Mary Davis, RN, MSN, Adult Nurse Practitioner

Victoria Garrison, MD

Celestine Jones, RN, MSN, Family Nurse Practitioner

Patrice Levinson, RN, MSN, Family Nurse Practitioner

Erin McCall, DO

Jennifer Monson, RN, MSN,  AGPCNP

Chris Rzengota, LPC, Wellness Clinician

Jennifer Sakran, RN, MSN, Family Nurse Practitioner

Maureen von Bredow, RN, MSN, Family Nurse Practitioner

Alissa Wulff, LPC, Collaborative Care Manager

Nurses

Sandy Ball, RN, MSN

Mollie DelVecchio, RN, BSN

Lois Doyle, RN, BSN

Kathy Fields, RN, BSN

Eileen Neunaber, RN, BSN

Pat Sodeifi, RN, BSN

Lisa Spencer, RN

Tammi Violetta, RN, Lead Nurse

Medical Assistants

Patricia Freiberg, Medical Assistant

Natalie Haynes, Medical Assistant

Laura Kash, Medical Assistant

Alison Mathwin, Medical Assistant

Laboratory

Tung Pham, Lab Technician

Immunization

Shannon LaPlant, Immunization Coordinator

Tifiane Leitner, MA, Immunization Specialist

Insurance

Patricia Haggerty, Insurance Administrative Assistant

Della Jarrett, Insurance Coordinator

Administrative Staff

Regina Anderson, Receptionist/Medical Data Specialist

Anna Chun, Financial Specialist

Cindy Fisher, Receptionist/Medical Data Specialist

Sonja Fitzner, Billing Manager

Leila Glover, Receptionist/Medical Data Specialist

Erin Harpine, Patient Care Advocate and Special Projects Coordinator

Patricia Sattarzadeh, Receptionist/Medical Data Specialist

Faiza Shaikh, Information Technology Specialist

Nichole Sterioti, Receptionist/Medical Data Specialist