Patient Portal Information

Patient Portal Information

George Mason Student Health Services uses a secure, online patient portal.  Students can view and enter immunization records, upload documents, enter insurance information, read education material from Student Health, and get secure messages from your provider. Other features will be made available as implementation continues. If you have technical difficulty using the Patient Portal, use the form below to report it.

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Patient Portal Basics

Log Into Portal

Visit https://gmu.medicatconnect.com. You will be directed to the log in page. Select “George Mason University” as your organization.  You need your Mason Net ID (user ID) and patriot password. Complete 2-factor authentication.

You will need to set up 2-factor authentication (2FA) to log into the Patient Portal. Visit the Mason ITS website for set-up instructions.

To Upload Documents

Instructions for uploading documents to the patient portal with imagesStep 1: Take a picture or scan and save your documents individually. This is completed outside of the patient portal using your computer, scanner software/app or smart phone. If you are uploading multiple documents, save each document as a separate file.

  • Images must be .png, .tiff, .jpg, .jpeg, .gif. Documents must be .txt or .pdf.
  • Files must be smaller than 4 MB.
    • Scan/save in black and white, or at a setting of 150 DPI to get a smaller file.
    • Crop photos to only show the document.
  • Use only letters and numbers in the file name. Do not include any special characters.
  • Document names must be less than 60 characters.
  • Do not upload a password protected file.

Step 2: Select “Upload” from the portal navigation menu.

Step 3. Choose the document you are uploading in the “Choose document you are uploading” drop down menu on the page.

Step 4: Click “Select File,” and locate the file on your computer or smart phone.

Step 5: Click “Upload” button. The document will be listed below, as a confirmation that the document was added to the queue. If you made a mistake, delete the file by clicking on the “X” at the end of the document name which is listed next to the Change box.

Documents you have uploaded will appear below the “Documents already on file” section as a confirmation they were successfully uploaded. Select “View file” to see document. Log back into the portal 48-72 business hours after successful upload to check your record status.

  1. Visit https://gmu.medicatconnect.com. Or, select ‘Patient Portal’ in our navigation menu.
  2. You will be directed to the log in page. Select “George Mason University” as your organization from the dropdown menu.
  3. Use your Mason Net ID (user ID) and patriot password to login.
  4. Complete 2-factor authentication (2FA) if prompted. Visit the Mason ITS website for info and instructions to set up 2FA.

Log into the patient portal 15 minutes before your scheduled appointment time. Check-in for telehealth and in-person appointments. For in-person appointments, check in when you arrive at the clinic.

Your appointment is listed in “Upcoming Appointments” on the portal home page. Click the “Check In” button. You must allow location to check in – this is not tracked. You may need to scroll up or down on a mobile device to find the buttons.

You cannot check-in more than 15 minutes early. If you are more than 10 minutes late for your appointment, you will not be able to check-in. Call 703-993-2831 if you are late or experience difficulty with the process.

You will receive an email to your Mason email informing you that you have a message in the Patient Portal.

The message will state that you must log into the portal to access the message. The email message will be from: NoReply[at]medicat.com. If you have a question about the validity of the email, please contact Student Health.

You may need to check your junk/spam/other mail folder(s).

Once you log into the Patient Portal, select “Messages” from the portal navigation menu. Unopened messages have an envelope icon.

  1. Select “Forms” from the Patient Portal navigation menu.
  2. Complete any listed required forms.
  3. If indicated, fill out the appropriate Consent Forms.

Required Forms include the Medical and Family History, Notice of Privacy Policy, Notices to Patients Regarding Treatment, and Texting Opt-in/Opt-out.

You can sign up (opt-in) to get text message reminders for your next appointment in the Patient Portal. Follow the instructions – How To Sign Up for Text Messages. You can also opt-out, or choose to stop getting these reminders in the Portal, read the How to Sign Up instructions.

I picked the wrong university.

Clear your internet browser cache. Then select the correct university. Find instructions on clearing your cache on WikiHow.

My file is too large to upload.

Files must be smaller than 4 MB.

Tips to reduce PDF file size:

  • Save the pdf using the “lowest file size” option available.
  • Save in black and white.
  • Save each page as a separate file.

You may find file size options under the advanced settings section of the software you are using. Click here for information from Adobe on compressing files.

Tips to reduce image file size:

  • Save photos with lower resolutions of 96 DPI (dots per inch).
  • Save as a .jpg or .jpeg.
  • Shrink or crop images to include just the document.
  • Take a photo of the document from further away, then crop the image. Check for a file size reduction.

You may find file size under the advanced settings section of the software you are using.

My file is not accepted to upload.

Ensure you are following upload instructions on the Patient Portal Upload page.

Don’t see your issue here? You can report technical difficulties with our Patient Portal Error Report Form.

Report Patient Portal Errors or Issues

Complete this form to report technical errors or issues. Be detailed and specific about the error. This helps Student Health address issues to improve the patient portal experience.

We will review and respond to reported issues within 5 business days after receiving the form. You must include your Mason email if you would like a response.

Patient Portal Error Report Form

"*" indicates required fields

Student Name*
For additional questions or response regarding your submission.
Please include your phone number if we can reach out with additional questions.
Date Issue Occurred
Indicate the date that you experienced the issue with the patient portal. Indicate in comments if issue occurred on more than one date.
Include: the number of times you attempted the action, the web browser(s) you were using, what process you were trying to complete and what occurred, any error messages you may have received. Specific information will help us to better identify and fix any issues.
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