Patient Portal Information

Patient Portal Information

George Mason Student Health Services uses a secure, online patient portal.  Currently, students can view and enter immunization records, upload documents, enter insurance information, read education documents you have received from Student Health, and get secure messages from your provider. Other features will be made available as we continue with implementation. If you have difficulty using the Patient Portal, please use the electronic form below to report it to Student Health Services.

How to log into the patient portal

Visit Or, select ‘Patient Portal’ in our navigation menu.
You will be directed to the log in page. Select “George Mason University” as your organization from the dropdown menu.
Use your Mason Net ID (user ID) and patriot password to login.
Complete 2-factor authentication (2FA) if prompted. Visit the Mason ITS website for info and instructions to set up 2FA.

NOTICE: On Sept. 1, the Health Services Patient Portal login will look different. Users will log in through InCommon and you must be registered for 2-Factor Authentication (2FA).

Complete forms for my appointment

After you log-in, select “Forms.” Complete any required forms. If indicated, fill out the appropriate Consent Forms. Required Forms include the Medical and Family History, Notice of Privacy Policy, Notices to Patients Regarding Treatment, and Texting Opt-in/Opt-out.

Check-in for my appointment

Log-in to the patient portal 15 minutes before your scheduled appointment time. Patients must check in for telehealth and in-person appointments. If you have an in-person appointment, check in when you arrive at the clinic.

Your appointment is listed in “Upcoming Appointments” on the portal home page. Click the “Check In” button. You must allow location to check in – this is not tracked. You may need to scroll up or down on a mobile device to find the buttons.

You cannot check-in more than 15 minutes early. If you are more than 10 minutes late for your appointment, you will not be able to check-in. Call 703-993-2831 if you are late or experience difficulty with the process. 

Receiving secure messages

You will receive an email to your Mason email informing you that you have a message in the portal. The message will state that you must log into the portal to access the message. The email message will be from: NoReply[at] You may need to check your junk/spam mail folder. If you have any questions about the email, please call Student Health (703-993-2831).

Sign up for text message reminders

You can sign up (opt-in) to get text message reminders for your next appointment in the Patient Portal. Follow the instructions – How To Sign Up for Text Messages. You can also opt-out, or choose to stop getting these reminders in the Portal, read the How to Sign Up instructions.

How to upload documents in the patient portal

Instructions for uploading documents to the patient portal with images

Step 1: Scan and save your documents individually to your computer or take a picture. This is completed outside of the patient portal using your scanner software or smart phone. If you are uploading multiple documents, you will need to scan/take a picture and save each document as a separate file.

  • Images must be .png, .tiff, .jpg, .jpeg, .gif. Documents must be .txt or .pdf.
  • Files must be smaller than 4 MB. Scan in black and white, or at a setting of 150 DPI to get a smaller file.
  • Do not include any special characters in the file name.

Step 2: Select “Upload”. Choose the document you are uploading in the “Choose document you are uploading” drop down menu.

Step 3: Click on “Select File,” and locate the file on your computer or smart phone.

Step 4: Click on the Upload button. The document will be listed below, as a confirmation that the document was added to the queue. If you made a mistake you may delete the file by clicking on the “X” at the end of the document name which is listed next to the Change box.

All the documents you have chosen to upload will appear below the Documents already on file section as a confirmation they were successfully uploaded.

Reporting Errors or Issues with the Patient Portal

Complete this form to report errors or issues with being unable to complete a task in the Student Health Patient Portal. This can include difficulty logging in, a process leading to a dead page, portal being slow to load for more than 24 hours, portal working in one web browser but not another, etc…Student Health will work to resolve or address reported issues to improve the patient portal experience.

We will review and respond to reported issues within 5 business days after receiving the form. If you would like a response to your reported issue, you must include your Mason email.

Patient Portal Error Report Form

  • For additional questions or response regarding your submission.
  • Please include your phone number if we can reach out with additional questions.
  • Indicate the date that you experienced the issue with the patient portal. Indicate in comments if issue occurred on more than one date.
    MM slash DD slash YYYY
  • Include: the number of times you attempted the action, the web browser(s) you were using, what process you were trying to complete and what occurred, any error messages you may have received. Specific information will help us to better identify and fix any issues.