Patient Portal Information

George Mason Student Health Services uses a secure, online patient portal. Currently, students can view and enter immunization records, upload documents, enter insurance information, read education documents you have received from Student Health, and get secure messages from your provider. Other features will be made available as we continue with implementation. If you have difficulty using the Patient Portal, please use the electronic form below to report it to Student Health Services.

How to Access the Patient Portal

Visit: https://gmu.medicatconnect.com. Or, select the “Patient Portal” tab in our website navigation bar or menu.
You will be directed to the log in page sso.medicatconnect.com. You will need your George Mason University Net ID (user ID) and patriot password to log in. Select “George Mason University” as your school.

Receiving Secure Messages

You will receive an email to your masonlive email informing you that you have a message in the portal. The message will state that you must log into the portal to access the message. The email message will be from: NoReply[at]medicat.com. You may need to check your junk/spam mail folder. If you have any questions about the email, please call Student Health (703-993-2831).

Sign up for Text Message Reminders

You can sign up (opt-in) to get text message reminders for your next appointment in the Patient Portal. Follow the instructions – How To Sign Up for Text Messages. You can also opt-out, or choose to stop getting these reminders in the Portal, read the How to Sign Up instructions.

Reporting Errors or Issues with the Patient Portal

Students can complete this form to report errors or issues with being unable to complete a task in the Student Health Patient Portal. This can include difficulty logging in, a process leading to a dead page, portal being slow to load for more than 24 hours, portal working in one web browser but not another, etc…Student Health will work to resolve or address reported issues to improve the patient portal experience.

We will review and respond to reported issues within 5 business days after receiving the form. If you would like a response to your reported issue, you must include your Mason email.

Patient Portal Error Report Form

Student Name*
First Last
Mason ID number (G#)*
Mason Email*
Include your Mason email if we have additional questions and for a response regarding your submission.
Phone
Please include your phone number if we can reach out with additional questions.
Date Issue Occurred
Indicate the date that you experienced the issue with the patient portal. Indicate in comments if issue occurred on more than one date.
Date Format: MM slash DD slash YYYY
What is the issue you experienced related to?*
Give a specific and detailed description of the issue or error you experienced.*
Include: the number of times you attempted the action, the web browser(s) you were using, what process you were trying to complete and what occurred, any error messages you may have received. Specific information will help us to better identify and fix any issues.