Patient Portal Information

1. Go to the Patient Portal at https://gmu.medicatconnect.com. Or, select ‘Patient Portal’ in our navigation menu.
2. You will be directed to the log in page. Select “George Mason University” as your organization from the dropdown menu.
3. Use your Mason Net ID (user ID) and patriot password to login.
4. Complete 2-factor authentication (2FA). Visit the Mason ITS website for instructions to set up 2FA.

Log into the patient portal 15 minutes before your scheduled appointment time. Check-in for telehealth and in-person appointments. For in-person appointments, check in when you arrive at the clinic.

Your appointment is listed in “Upcoming Appointments” on the portal home page. Click the “Check In” button. You must allow location to check in – this is not tracked. You may need to scroll up or down on a mobile device to find the buttons.

You cannot check-in more than 15 minutes early. If you are more than 10 minutes late for your appointment, you will not be able to check-in. Call 703-993-2831 if you are late or experience difficulty with the process.

Step 1. Take a picture or scan and save your documents individually. This is completed outside of the patient portal using your computer, scanner software/app or smart phone. Check that your file meets the guidelines below:

• Images must be .png, .tiff, .jpg, .jpeg, .gif. Documents must be .txt or .pdf.
• Files must be smaller than 4 MB.
  • Scan/save in black and white, or at a setting of 150 DPI to get a smaller file.
  • Crop photos to only show the document.
• Use only letters and numbers in the file name. Do not include any special characters.
• Document names must be less than 60 characters.
• Do not upload a password protected file.

If you are uploading multiple documents, save each document as a separate file.

Step 2. Log into the Patient Portal. Go to the “Upload” page using the portal navigation menu. Read the instructions.

Step 3. Identify the most appropriate document title in the “Upload Document” section on the page.

Step 4. Click “Select File,” and locate your saved file on your computer or smart phone. Then click “open.” The document will be listed. If you made a mistake, delete the file by clicking on the “X” at the end of the document name. Select “Change” to select a different file.

Step 5. Click blue “Upload” button. You may need to scroll down to view it.

Documents you have uploaded will appear below the “Documents already on file” section as a confirmation they were successfully uploaded. Select “View file” to see document.

Click here for solutions to common technical difficulties.

You will receive an email to your Mason email informing you that you have a message in the online Patient Portal.

The message will state that you must log into the portal to access the message. The email message will be sent from our vendor, Medicat. If you have a question about the validity of the email, please contact Student Health Services.

You may need to check your junk/spam/other mail folder(s).

To read the message, log into the Patient Portal, select “Messages” from the portal navigation menu. Unopened messages have an envelope icon.

1. Log into the Patient Portal. 
2. Select “Forms” from the Patient Portal navigation menu.
3. Complete any listed required forms. You can do this at any time prior to your appointment.
4. If indicated, fill out the appropriate Consent Forms.

Required Forms include the Medical and Family History, Notice of Privacy Policy, Notices to Patients Regarding Treatment, and Texting Opt-in/Opt-out.

You can sign up (opt-in) to get text message reminders for your next appointment in the Patient Portal. Follow the instructions – How To Sign Up for Text Messages. You can also opt-out, or choose to stop getting these reminders in the Portal, read the How to Sign Up instructions.

Clear your internet browser cache. Then select the correct university. Find instructions on clearing your cache (George Mason ITS website).

Ensure you are following upload instructions on the Patient Portal Upload page.

• Documents must be .txt or .pdf.
• Images must be .png, .tiff, .jpg, .jpeg, .gif.
• Using an iPhone? Get info to check that your image is not a HEIC.
• Files must be smaller than 4 MB.
• Use only letters and numbers in the file name. Do not include any special characters.
• Document names must be less than 60 characters.

Files must be smaller than 4 MB. You may find file size options under the advanced settings section of the software you are using.

Tips to reduce PDF file size:

• Save the pdf using the “lowest file size” option available.
• Save in black and white.
• Save each page as a separate file.

Information from Adobe on compressing files.

Tips to reduce image file size:

• Save photos with lower resolutions of 96 DPI (dots per inch).
• Save as a .jpg or .jpeg.
• Shrink or crop images to include just the document.
• Take a photo of the document from further away, then crop the image. Check for a file size reduction.
• Save each page as a separate image.

Call 703-993-2831 during operating hours if this occurs, additional appointments are available when you call. 

There are a few reasons why you may not see any available appointments: 

• Appointments for online scheduling open on Fridays for the following week only, so additional timeframes may not be available yet. 
• Your search selection filters (location, reason, provider) have no available openings. 
• You may have chosen an appointment reason that is not available in that clinic.  
  • For example, if you selected “Video Telehealth” as your location, you must select a Video Telehealth reason. If you do not, no appointments will appear. 
• Appointment times available for online scheduling may all be full. 
• Depending on weather, closures, or other factors, the clinic may have restricted online scheduling availability. 

If you did not enter your reason for visit and phone number in the text field, you will be blocked from moving forward with scheduling from this step.  

Select “appointments” in the navigation menu and start over. Remember to enter your reason/phone number in the text field during the scheduling process.