How do I receive an insurance ID card?

Posted: March 11, 2013 at 10:11 am, Last Updated: December 14, 2017 at 2:32 pm

All Students

Students can print a paper insurance ID-card online on the Aetna Student Health website. Click either ‘Print Your ID Card’ or ‘Member Log In’ and follow the prompts.

Students can call Aetna Student Health customer service or log in to their Aetna member account and request a replacement ID-card to be mailed.

Receiving your card during enrollment:

Domestic Students

Aetna Student Health will mail you an ID-card once your enrollment is processed. Usually the process takes about 10 business days.

International and INTO Students (F-1/J-1 visas)

Aetna Student Health will mail permanent ID-cards directly to the student’s current U.S. mailing address about 4-6 weeks after the beginning of the semester. If there is no current U.S. mailing address on your Patriot Web account, you will not receive your mailed ID-card. Your Patriot Web account must reflect your current U.S. mailing address in the beginning of the semester.