Video Telehealth Appointments

To help slow the spread of the Coronavirus (COVID-19) and maintain the safety of patients and staff, Student Health Services has implemented telehealth appointments.  Telehealth is the use of audio and video technology to offer services to patients who are not in the same physical location as their provider.  These are scheduled appointments with a medical or behavioral health provider and are conducted via video conferencing using Cisco Webex or telephone.

Students with health concerns or symptoms must call Student Health during our open hours to speak with a nurse. The nurse will evaluate the concern and help determine the appropriate level of care needed.

Telehealth is not appropriate for every situation. If at any time during the telehealth appointment, the provider determines that an in-person visit, a video appointment instead of a telephone appointment, or a referral to another care facility is needed, the telehealth appointment will be stopped with an explanation and instructions for further care.

Who is eligible for telehealth appointments?

Current Mason students who live in Virginia. Healthcare providers are bound by the laws of their state and cannot provide care outside of that scope of practice. Student Health must establish care with a patient and patients must complete all necessary paperwork before the appointment.

How do I use Webex?

Your provider will send a Webex Meeting Invite to your Mason email. This invite will generally be sent the morning (around 9am) of your appointment date, or as soon as possible before a same day appointment. Log into the Student Health Patient Portal to access a document on use and tips for your appointment, select “Education.”

Students have access to Webex through George Mason University ( Visit Information Technology Services website for details: The Cisco Webex Help Center has detailed instructions on using the service.

What will I need for my appointment?

Students will need a private location, stable internet connection, and device capable of audio and video transmission, like a smartphone or computer, and if needed, headphones/bluetooth.

Complete the Informed Consent to Telehealth and other forms as indicated in the Patient Portal, select “Forms.”

Your Mason ID or photo ID available to show the provider.

Alternate phone number, if one is available, and an emergency contact.