Intermittent Patient Portal Log-In Issues

Posted 1/20/2022

Dear Patriots,
Student Health Services and Information Technology Services (ITS) have received reports of users experiencing issues when logging in to the Patient Portal. This issue has been escalated to the vendor, who is investigating the root cause.
Presently, a workaround to access the Patient Portal is to clear your browser cache and history and restart your browser.
More information will be provided as it becomes available.
You can find tutorials for clearing the cache in most major browsers here:’s-Cache.
After clearing the cache, be sure to fully close your browser (all tabs, all windows).