Student Health Services Hours – Spring Semester Updates

Updated 5/11/2020

Student Health Clinic Hours of Operation

Hours of operation at the Fairfax Clinic (SUB 1, Room 2300): 8:30am-4:30pm Monday –Thursday, Friday 12:30 pm – 4:30pm. Students should call 703-993-2831 for health concerns or before coming to the clinic.  To help slow the spread of the Coronavirus (COVID-19) and maintain the safety of patients and staff, Student Health Services has implemented telehealth appointments, though this may not be appropriate for every situation.

The Arlington and Science and Technology campus clinics are closed until further notice.

Students can call for health advice from the Optum nurse phone service after-hours. The after-hours nurse service is provided by Optum not by the George Mason Student Health Services. Student Health Services is not responsible for the advice given by Optum.

Immunization Office and Insurance Offices

Students can call or email the Immunization and Insurance Offices to have questions answered. Immunization and Insurance Offices are closed to in-person visits.

Students must submit the Immunization Record Form via the Patient Portal during this time. For transcription requests, upload shot records and immunization documents to the Patient Portal and email the Immunization Office to request transcription services. No vaccination appointments will be scheduled during this time.

____________________________________

Spring Semester Hours Announcement & FAQs

With the university shift to virtual alternative instruction in response to the ongoing coronavirus outbreak, Arlington and Science and Technology Clinics are closed.  This operational change will allow Student Health to consolidate staff and resources to better serve our patients at the Fairfax Clinic.

The Student Health Fairfax Clinic remains open. The SUB 1 building is closed. Students must call the Fairfax Clinic (703-993-2831) to talk with a nurse about symptoms, illness, or a health concern before coming to the clinic. The nurse will evaluate the concern and determine the appropriate level of care needed.  Student Health Services has developed triage phone and in-person screening process and has implemented additional protocols to help identify possible cases of coronavirus to provide optimal care for those with symptoms and to protect Mason community. No routine appointments (such as vaccinations or physical exams) will be scheduled during this time.

To help slow the spread of the Coronavirus (COVID-19) and maintain the safety of patients and staff, Student Health Services has implemented telehealth appointments, though this may not be appropriate for every situation. These are scheduled appointments with a medical or behavioral health provider and are conducted via video conferencing using Cisco Webex or telephone.

Students should call or email the Immunization and Insurance Offices to have questions answered. Immunization and Insurance Offices are closed to in-person visits.

Student Health Services is committed to supporting the health of our patients during this time. As healthcare professionals at Student Health Services, we are working hard and adjusting daily to support the healthcare questions and needs of our community. These practices help reduce the risk of community spread of the virus and help reduce the risk of exposing others, both patients and healthcare workers, to potential illness.

Mason CAPS has coronavirus-related self care and coping resources available on their website: https://caps.gmu.edu/covid19/.

As you know, this situation is changing rapidly and the University will continue to send information. Please utilize the university information channels for up-to-date information and for common coronavirus questions: University’s coronavirus website https://www2.gmu.edu/coronavirus. Or, University’s switchboard, which can assist in directing calls about Mason’s response to the coronavirus. The number is 703-993-1000.

FAQs for Student Health Services Patients

I am a student and have a health or medical concern, what should I do?

Students can call the Fairfax Clinic (703-993-2831) to talk with a nurse about symptoms, illness, a health concern, or prescription refills. The nurse will give advice or schedule an appointment as needed. Student Health Services has implemented telehealth appointments during this time. We are not scheduling routine appointments during this time.

Students at home, or who are not local in Northern Virginia, are encouraged to call their local primary care provider.

If you have symptoms of illness (such as fever, cough, shortness of breath, etc…) or are concerned that you have potentially been exposed to coronavirus, call your healthcare provider to receive medical advice. Call the healthcare provider or clinic before you arrive to tell them your condition or potential exposure. If you are sick, stay home except when seeking medical care.

 

I am student and would like to self-report exposure or potential exposure to coronavirus to Student Health Services. How can I do this?

Mason students can complete a self-report form if they have have been exposed or think they have been exposed to coronavirus (COVID-19). If you are a student living on campus or have had contact with a student living on campus, please call Student Health Services.

Log into the secure patient portal (https://gmu.medicatconnect.com) and follow instructions to submit the screening to Student Health Services. Student Health will message a student with potential exposure within 48 business hours. When you log into the portal, select “George Mason University” as your school.

If you feel sick, or have symptoms of COVID-19 (such as fever, cough, shortness of breath, or chills) call your primary healthcare provider. If Student Health is your primary healthcare provider, students can call 703-993-2831. Please do not go to a health facility without calling first. If your symptoms worsen or you have concerns about your symptoms, call your healthcare provider right away; do not wait for Student Health to contact you after filling out this form.

If you are Mason faculty/staff, do not complete this form.

 

I need to get an immunization (vaccination)?

There will be no scheduled vaccinations or immunizations during spring semester. As the situation evolves, we will share updates on our website with students on our plans to resume vaccination appointments with social distancing precautions to maintain a safe environment for patients and healthcare workers.

What if I normally see my provider or have appointments at the Arlington or SciTech clinic?

The Arlington and Science and Technology campus clinics are closed until further notice.

Students should call the Fairfax Clinic at 703-993-2831.  Student Health will make every effort to allow a student to continue care with your regular provider.

Students who need care near the Arlington or SciTech campuses can find some urgent care locations on our webpage: https://shs.gmu.edu/locations/urgentcare/, or contact your health insurance provider, or use an online search to find a nearby healthcare provider.

My provider at SHS writes my medication prescription. What should I do if I need a refill?

Be aware of the date you will need a refill for any of your medications. Students should call the Fairfax Clinic (703-993-2831) at least 3 business days before you will need the refill.

How can I get my prescription medication because I will be going home?

If you have a current prescription and refills remaining, call the pharmacy where you normally get your prescription medication and ask them to transfer the prescription to a local pharmacy. Give the name, address, and phone number of the local pharmacy.

How can I pay a fee that I have?

Payments can only be made online. Select “Fees” from the shs.gmu.edu navigation menu, and then select “Pay Online.”

We understand this is an evolving situation, during this time we will not be charging any no show fees.

Menu