What is covered by the George Mason Student Health Insurance Plan? Where do I find information about the Mason Student Health Insurance Plan?
For a complete plan description, including covered services, please review the current year Student Health Insurance Summary of Benefits and Coverage. If you have any questions about coverage, contact Aetna Customer Service (1-800-878-1945). Visit the Insurance webpages for details and to view the current plan design summary.
In general, the plan provides extensive coverage at a reasonable cost on and off-campus. It provides coverage anywhere in the US and while traveling abroad, including worldwide travel assistance and emergency air transportation services. The plan also includes dental and vision discount programs.
Briefly stated, first you must meet your annual deductible ($250 for the plan year). This deductible is a cumulative total to any and all healthcare providers, outside of Student Health Services. After you have paid your annual deductible, when you go to a “preferred care provider” (a doctor that accepts the Aetna Student Health insurance) then Aetna will pay 80% and you will pay 20% of covered healthcare costs.
For complete coverage and plan details, including the prescription medication copays, please review the Student Health Insurance Summary of Benefits and Coverage. For questions, contact Aetna Customer Service (1-800-878-1945) or the Student Health Insurance Office (703-993-2827 or 703-993-7634).
You pay when you enroll online at the Aetna Student Health website.
International and INTO Students
You pay your health insurance premium through George Mason University via Patriot Web because the premium is charged to your tuition account. The insurance premium is due at your tuition due date.
Please note that the insurance premium is deducted from all payments received by the university before funds are applied to tuition and other charges.
Your insurance will terminate at the end of the health insurance term.
Date Insurance Coverage Ends
- Domestic Students: August 15
- International and INTO Students:
- In Fall: January 4
- In Spring: August 15
For example, if you are an International or INTO student and graduate in the fall semester, your health insurance will end January 4. If you are an International or INTO student and graduate in the spring semester, your health insurance will end August 15. Domestic students’ coverage will end August 15, regardless of fall or spring graduation.
For information about commonly used insurance terms, please read the definitions located in the Aetna Student Health brochure or visit Aetna online.
If you have questions about your coverage or other terms, contact Aetna Customer Service (1-800-878-1945). You can also contact the George Mason University Student Health Insurance office (703-993-2827 or 703-993-7634).
There is a video explaining the terms on our Student Health insurance resources webpage.
Yes, though it is recommended that you first inquire with your health insurance company. Let them know that you will be a student at George Mason University and check that you will be covered in the Northern Virginia area. You may also want to contact your insurance provider to locate local doctors who accept your insurance.
You might also age-off your parent’s insurance while at Mason. If you are covered by your parents’ policy, please review it carefully to make certain you are still eligible for coverage throughout your college years. Read more about what to do if you age off your parent’s plan.
International students (F-1/J-1 visa), who want to keep their insurance plan, should carefully read all insurance waiver criteria. Your insurance plan must meet all the requirements and you must submit your waiver by the waiver deadline. If you meet all requirements, you can fill out the waiver application. If you are not sure that your insurance plan meets the waiver criteria, contact the Insurance Office (703-993-2827 or 703-993-7634).
Note: All waiver applications will be audited. Student Health Services reserves the right to make final waiver decisions.
For questions about the Student Health Insurance Plan you can contact Aetna Student Health Customer Service (1-800-878-1945) or the Insurance Office (703-993-2827 or 703-993-7634).
For pharmacy or prescription questions, you can contact Aetna Pharmacy Management (1-888-792-3862).
Unexpected medical expenses could jeopardize your health, your ability to complete your education, and your financial future. The time and financial commitment required to obtain a formal education is an invaluable investment in your future. Protect your investment and yourself by always carrying health insurance. George Mason University makes health insurance available to eligible students through Aetna Student Health.
Health insurance not only protects you, but also protects others in your family, as well as those in the community. Health insurance allows individuals to seek early treatment for illness. Students without insurance tend to stay sick longer, placing their family, and the Mason community, at risk.
The Mason Student Health Insurance Plan has been developed especially for Mason students. The plan provides coverage for illnesses and injuries locally and when you travel either domestically or abroad. The Mason plan is accepted by many local healthcare providers. Check out all the details at Aetna Student Health.
No. SHS does not accept insurance. However, if you have health insurance it may help to cover outside lab fees that might be incurred, so bring your insurance card if you have one.
All George Mason University students are eligible to see a provider at Student Health Services (SHS) whether they have insurance or not. There is no charge to be seen by a healthcare provider, there are fees for some procedures, lab work, and medications.
Enrollment and eligibility questions
Students at George Mason University are eligible to enroll in the Student Health Insurance Plan if they fall into one of the below categories:
- Undergraduate students taking 3 or more credit hours per semester
- Graduate, master, certificate or non-degree students taking 3 or more credit hours per semester
- PhD or Doctoral students enrolled in a doctoral program.
- Students taking less than the required credit hours but graduating in the current academic year are also eligible to enroll.
International and INTO students with a J-1 or F-1 visa will be automatically signed up for the plan by the Insurance Office. Health insurance is required for all F-1 & J-1 visa students at Mason per University Policy #6002.
If you are a J-1 Visiting Scholar, please contact the Insurance Office (703-99-7634 or 703-993-2827) for information.
Domestic students and eligible dependents, enroll online at Aetna Student Health during the Open Enrollment period.
Domestic Students may purchase the plan until the final enrollment deadline. If a student experiences a significant life change that directly affects their insurance coverage they may submit a request to enroll after the final enrollment deadline within 31 days of the significant life change. If you experience a significant life change which results in loss of coverage under another health plan, contact the Insurance Office (703-993-2827 or 703-993-7634).
International and INTO students
International and INTO students are enrolled by the Mason Insurance Office.
International and INTO students enroll their eligible dependents online at Aetna Student Health during the Open Enrollment period.
I will lose my current insurance coverage or I will age off my parent’s plan while at Mason. Can I enroll in the Mason Student Health Insurance Plan?
Contact the Student Insurance Office (703-993-2827 or 703-993-7634) for detailed information or any questions.
If you have lost coverage or aged off your parent’s insurance plan after the open enrollment period, and have not lost coverage for more than 31 days, you may enroll in the Mason Student Health Insurance Plan. Contact the Insurance Office for more information.
Insurance waiver questions (International Students Only)
If an international or INTO student fails to submit a waiver, the student will be automatically enrolled in the George Mason University Student Health Insurance Plan and will pay the premium charged to their Patriot Web account.
Once you have submitted your waiver application, check your Patriot Web account. If your waiver application was approved, the balance of the insurance premium will be $0.
Claim forms, ID cards, and other account services questions
Students can print a paper insurance ID-card online on the Aetna Student Health website. Click either ‘Print Your ID Card’ or ‘Member Log In’ and follow the prompts.
Students can call Aetna Student Health customer service or log in to their Aetna member account and request a replacement ID-card to be mailed.
Receiving your card during enrollment:
Aetna Student Health will mail you an ID-card once your enrollment is processed. Usually the process takes about 10 business days.
International and INTO Students (F-1/J-1 visas)
Aetna Student Health will mail permanent ID-cards directly to the student’s current U.S. mailing address about 4-6 weeks after the beginning of the semester. If there is no current U.S. mailing address on your Patriot Web account, you will not receive your mailed ID-card. Your Patriot Web account must reflect your current U.S. mailing address in the beginning of the semester.
Most preferred-care providers will submit the claim for you.
If your doctor’s office will not submit the claim for you, you may download claim forms online by visiting the Aetna Student Health website. Select ‘Member log-in’ or ‘Member-Aetna Navigator’ and log in to your account, select ‘Find Forms’. Or, click on ‘Helpful Resources and Forms’ for more information about how to submit the form.
You may also print a new ID card online by visiting the Aetna Student Health website. Select the box on the right side of the page entitled “Current Members”, click ‘Print and ID card’ or ‘Member Log In’ and follow the prompts.
Or call Aetna Student Health’s Customer Service at 1-800-878-1945. Please check your mailing address for correctness.
Medical care questions
The Aetna Student Health plan does not include dental insurance, but it does include a dental discount program: the Vital Savings Discount Program. In most instances savings range from 15-50% discount on services from general dentistry and cleanings to root canals, crowns, and orthodontia (braces). Actual costs and savings vary by provider and geographical area. No claims to file.
To find a dentist who participates in the Vital Savings Discount Program, a student should use the “Find a Doctor” tool located on the Aetna Student Health website.
Student Health maintains a list of off-campus health care resources. This page has information about local health clinics, local reduced priced dental care, and reduced priced prescription drug programs.
If Student Health Services is closed and you have a medical emergency, you may contact our free after-hours nurse advice line (703-993-2831), your primary care provider, an emergency room, urgent care facility, or call 911.
If you are experiencing an immediate or life threatening emergency call 911.
If you have the Aetna Student Health Insurance Plan, you can locate a provider using the Find a Doctor search tool (“DocFind”). In the “Search For” drop down menu, select the type of medical facility you are looking for (Urgent Care Facility, Walk-In Clinic, Primary Care, Hospital). Enter the Zip Code nearest to your location. Select Plan: “Student Health Plans”. A list of care facilities will be displayed.
To avoid the Aetna Student Health Insurance Emergency Room Co-pay, look for an urgent care facility that is not a full service hospital emergency room.
It is in your best interest to first seek treatment at Student Health Services (except in an emergency). By utilizing services provided by Mason, medical cost will be contained and it will help keep premiums at reasonable rates. It is free of charge to be seen by provider at Student Health.
You may go to any doctor or provider you wish, but it is recommended that you use a “preferred care” provider, because the insurance will cover 80% of the care cost. If you see a non-preferred care provider, only 60% will be covered. Do not forget the annual deductible. The insurance company will start to reimburse you only after you have met your deductible.
The Aetna Find a Doctor tool will help you locate doctors, hospitals, after-hours urgent care facilities, dentists, specialists and pharmacies that are preferred care providers.
When you go to a preferred care pharmacy, you will be asked to pay your co-pay only. To locate a preferred care pharmacy, use the Aetna Find a Doctor tool online.
- $15 for Generic
- $40 for Preferred Brand
- $ 75 for Non-Preferred Brand
If you go to a non-preferred care pharmacy, you will be asked to pay for the prescription in full. After you pick up your prescription, you will submit a claim to Aetna.
For additional questions about prescriptions/pharmacy, please call Aetna Pharmacy Management (1-800-792-3862).
July 12, 2017 – September 15, 2017
Annual Open Enrollment for domestic students and dependents of domestic and international students in the plan.
International and INTO students
July 12, 2017 – September 15, 2017
Waiver submission for International students only. Contact the Insurance Office by email email@example.com to discuss waiver applications. Deadline is September 15, 2017.
INTO students: contact the Insurance Office for waiver information
Student Health Insurance
- Aetna Customer Service 1-800-878-1945
- Glossary of Insurance Terms
2017-2018 Plan Documents and Benefits Summary (scroll down on Aetna webpage)
2016-2017 Plan Documents and Benefits Summary (scroll down on Aetna webpage)
Hours: Monday – Thursday 8:30 – 4:30pm, Friday 12:30 – 4:30pm
Phone: (703) 993-2827 or (703) 993-7634
Address: Student Union Building (SUB) I, Rooms 2345 & 2349
4400 University Drive, MS 2D3, Fairfax VA, 22030