Frequently Asked Questions

Student Health Services answers students’ most frequently asked questions. If you do not see your question here, please contact us (703-993-2831) and we will be happy to answer.

About Student Health

We understand that sometimes you may need to cancel or reschedule an appointment. One of the goals of Student Health Services is to provide quality health care in a timely manner for our patients. Patients should contact Student Health to cancel or reschedule an appointment at least 4 hours prior to the appointment time.  Cancelling your appointment with enough notice allows this time to be made available to another patient.

There will be a No-Show fee assessed if a patient misses their appointment and/or does not cancel their appointment at least 4 hours prior to the appointment time.

A patient can cancel an appointment by:

  • Calling Student Health at 703-993-2831 to cancel or reschedule.
  • Emailing shsinfo@gmu.edu to cancel an appointment only.
    • Please include your name, G#, and date/time of your appointment
    • It is helpful to include the words ‘cancel appointment’ in the subject line
    • No additional information is needed in the email
  • Calling the clinic where your appointment is scheduled to cancel or reschedule.
  • Walking into the clinic to cancel or reschedule.

More information about the No-Show fee

If Student Health Services is closed and you have a medical emergency, you may contact our free after-hours nurse advice line (703-993-2831), your primary care provider, an emergency room, urgent care facility, or call 911.

If you are experiencing an immediate or life threatening emergency call 911.

If you have the Aetna Student Health Insurance Plan, you can locate a provider using the Find a Doctor search tool (“DocFind”). In the “Search For” drop down menu, select the type of medical facility you are looking for (Urgent Care Facility, Walk-In Clinic, Primary Care, Hospital).  Enter the Zip Code nearest to your location. Select Plan: “Student Health Plans”. A list of care facilities will be displayed.

To avoid the Aetna Student Health Insurance Emergency Room Co-pay, look for an urgent care facility that is not a full service hospital emergency room.

No. SHS does not accept insurance. However, if you have health insurance it may help to cover outside lab fees that might be incurred, so bring your insurance card if you have one.

All George Mason University students are eligible to see a provider at Student Health Services (SHS) whether they have insurance or not. There is no charge to be seen by a healthcare provider, there are fees for some procedures, lab work, and medications.

Immunization

Students should contact their health insurance provider to check their insurance coverage for immunizations and titers. Student Health Services cannot guarantee coverage, payment or reimbursement by your insurance company.

Students who have purchased the Aetna Student Health Insurance plan have necessary immunizations and/or titers covered at 100% at Student Health Services. Details can be found in your Plan Details and Summary.

Yes. A Quantiferon test (QFT) is acceptable instead of the tuberculin skin test. If you choose the blood test, please send a copy of the lab report with your immunization records.

If a tuberculin (TB) skin test is required for you, the test must be less than 6 months old from the first day of classes at Mason. A tuberculin skin test, a quantiferon blood test, or a t-spot test will be accepted to meet the requirement.

If you have documentation of a previous positive TB test, only provide documentation of history and a chest x-ray report. Provide documentation of medication if taken.

Tuberculin (TB) testing is a procedure for diagnosis of Latent TB Infection. This test is performed by either a tuberculin skin test or a blood test (T-Spot or QuantiFeron).

The Tuberculin (TB) screening is conducted through a questionnaire where the student identifies any possible risk factors for tuberculosis infection and disease. This is part of the Immunization Record Form and all students must submit the TB screening.

No. You will be unable to register without an up-to-date tetanus and diphtheria booster. The booster must be administered every 10 years. Students receiving their decennial booster must receive Tdap (tetanus, diphtheria and pertussis), or Td.

You can schedule an appointment with Student Health Services (703-993-2135) for your immunizations for a minimal fee. You can also receive immunization from your healthcare provider or local health department.

Yes, these are childhood immunizations and usually provide lifelong immunity, provided it was administered after 1967 and after your first birthday.

Please note that all students must show documentation that they have had two doses of the Measles, two doses of the Mumps and two doses of the Rubella vaccine.

A history of disease is NOT accepted as proof of immunization. It is recommended to have titers drawn to verify sufficient immunity. If immunity is not positive, you will be required to receive MMR vaccinations.

According to Virginia State Law, students under the age of 21 must receive a dose of meningococcal vaccine at or after their 16th birthday, or sign a waiver indicating that they do not wish to be vaccinated against the disease and understand the risks.

Signing the waiver does not mean a student cannot be vaccinated in the future.

According to Virginia State Law, students must either be immunized against Hepatitis B,  or show proof of positive immunity, or sign a waiver indicating that they do not wish to be vaccinated against the disease and understand the risks. Students must complete a series of 3 injections before they are considered completely immune to Hepatitis B.

Signing the waiver does not mean a student cannot be vaccinated in the future.

Yes, all Mason students are required to submit their immunization records.

Yes. All students, part-time, full-time, degree, and non-degree students, living on or off campus, must submit immunization records in order to attend classes at George Mason University.

A titer is a laboratory test that measures the presence and amount of antibodies in blood. A titer may be used to prove immunity to disease. A blood sample is taken and tested.

If the test is positive (above a particular known value) the individual has immunity. If the test is negative (no immunity) or equivocal (not enough immunity) you need to be vaccinated.

A Titer Lab Report is generated by the lab that tested the blood sample. The Titer Lab Report must include the test type, exact values, signature, and date.

Measles, Mumps, Rubella

If you are sure that you have been vaccinated against the measles, mumps, and rubella you can have titers drawn. A sample of your blood will be tested to determine the status of your immunity.

Tetanus, Diphtheria

If you do not have documentation proving that you have been vaccinated against tetanus and diphtheria you will have to be re-immunized.

Hepatitis B

If you do not have documentation to support that you have been immunized against Hepatitis B you can have titers drawn, be re-immunized, or sign a waiver stating you do not wish to do so.

Meningitis (Meningococcal)

If you do not have documentation to support that you have been immunized against meningitis you may either be re-immunized or sign a waiver stating you do not wish to do so.

Tuberculosis

All students must submit the Tuberculosis screening questionnaire.

Records may be located by checking with your parents, high school, the healthcare provider who administered your vaccinations, previous university (excluding 2-year community college), or military service branch.

Please keep in mind that the records you locate may not be complete, you may still require additional immunizations.

Please take the immunization record form to your current health care professional along with any records they may not have. The health care professional will complete the form and administer any missing vaccines.

Claim forms, ID cards, and other account services questions

All Students

Students can print a paper insurance ID-card online on the Aetna Student Health website. Click either ‘Print Your ID Card’ or ‘Member Log In’ and follow the prompts.

Students can call Aetna Student Health customer service or log in to their Aetna member account and request a replacement ID-card to be mailed.

Receiving your card during enrollment:

Domestic Students

Aetna Student Health will mail you an ID-card once your enrollment is processed. Usually the process takes about 10 business days.

International and INTO Students (F-1/J-1 visas)

Aetna Student Health will mail permanent ID-cards directly to the student’s current U.S. mailing address about 4-6 weeks after the beginning of the semester. If there is no current U.S. mailing address on your Patriot Web account, you will not receive your mailed ID-card. Your Patriot Web account must reflect your current U.S. mailing address in the beginning of the semester.  

Visit Aetna Student Health website, click on ‘Member Log In’ or ‘Members – Aetna Navigator’.

  • If you are already registered, log-in to the secure member site.
  • If you are not yet registered, follow the instructions for First Time Users.

Most preferred-care providers will submit the claim for you.

If your doctor’s office will not submit the claim for you, you may download claim forms online by visiting the Aetna Student Health website. Select ‘Member log-in’ or ‘Member-Aetna Navigator’ and log in to your account, select ‘Find Forms’. Or, click on ‘Helpful Resources and Forms’ for more information about how to submit the form.

You may also print a new ID card online by visiting the Aetna Student Health website. Select the box on the right side of the page entitled “Current Members”, click ‘Print and ID card’ or ‘Member Log In’ and follow the prompts.

Or call Aetna Student Health’s Customer Service at 1-800-878-1945. Please check your mailing address for correctness.

Domestic

Unexpected medical expenses could jeopardize your health, your ability to complete your education, and your financial future. The time and financial commitment required to obtain a formal education is an invaluable investment in your future. Protect your investment and yourself by always carrying health insurance. George Mason University makes health insurance available to eligible students through Aetna Student Health.

Health insurance not only protects you, but also protects others in your family, as well as those in the community.  Health insurance allows individuals to seek early treatment for illness.  Students without insurance tend to stay sick longer, placing their family, and the Mason community, at risk.

The Mason Student Health Insurance Plan has been developed especially for Mason students. The plan provides coverage for illnesses and injuries locally and when you travel either domestically or abroad. The Mason plan is accepted by many local healthcare providers. Check out all the details at Aetna Student Health.

Enrollment and eligibility questions

Students at George Mason University are eligible to enroll in the Student Health Insurance Plan if they fall into one of the below categories:

  • Undergraduate students taking 3 or more credit hours per semester
  • Graduate, master, certificate or non-degree students taking 3 or more credit hours per semester
  • PhD or Doctoral students enrolled in a doctoral program.
  • Students taking less than the required credit hours but graduating in the current academic year are also eligible to enroll.

International and INTO students  with a J-1 or F-1 visa will be automatically signed up for the plan by the Insurance Office.  Health insurance is required for all F-1 & J-1 visa students at Mason per University Policy #6002.

If you are a J-1 Visiting Scholar, please contact the Insurance Office (703-99-7634 or 703-993-2827) for information.

Visit our Insurance webpages for more information about the insurance plan.

Domestic Students

Domestic students and eligible dependents, enroll online at Aetna Student Health during the Open Enrollment period.

Domestic Students may purchase the plan until the final enrollment deadline.  If a student experiences a significant life change that directly affects their insurance coverage they may submit a request to enroll after the final enrollment deadline within 31 days of the significant life change.  If you experience a significant life change which results in loss of coverage under another health plan, contact the Insurance Office (703-993-2827 or 703-993-7634).

International and INTO students

International and INTO students are enrolled by the Mason Insurance Office.

International and INTO students enroll their eligible dependents online at Aetna Student Health during the Open Enrollment period.

Contact the Student Insurance Office (703-993-2827 or 703-993-7634) for detailed information or any questions.

Please check the eligibility criteria. If you age off your parent’s insurance or lose your coverage during an open enrollment period, you are able to enroll online.

If you have lost coverage or aged off your parent’s insurance plan after the open enrollment period, and have not lost coverage for more than 31 days, you may enroll in the Mason Student Health Insurance Plan. Contact the Insurance Office for more information.

Yes.  If you have the Mason Health Insurance Plan, you can sign up your eligible dependents online during the open enrollment period.

If your dependent is arriving in the United States after the open enrollment deadline, contact the Insurance Office (703-993-2827 or 703-993-7634).

General Questions

For a complete plan description, including covered services, please review the current year Student Health Insurance Summary of Benefits and Coverage. If you have any questions about coverage, contact Aetna Customer Service (1-800-878-1945). Visit the Insurance webpages for details and to view the current plan design summary.

In general, the plan provides extensive coverage at a reasonable cost on and off-campus. It provides coverage anywhere in the US and while traveling abroad, including worldwide travel assistance and emergency air transportation services. The plan also includes dental and vision discount programs.

Briefly stated, first you must meet your annual deductible ($250 for the plan year). This deductible is a cumulative total to any and all healthcare providers, outside of Student Health Services.  After you have paid your annual deductible, when you go to a “preferred care provider” (a doctor that accepts the Aetna Student Health insurance) then Aetna will pay 80% and you will pay 20% of covered healthcare costs.

For complete coverage and plan details, including the prescription medication copays,  please review the Student Health Insurance Summary of Benefits and Coverage. For questions, contact Aetna Customer Service (1-800-878-1945) or the Student Health Insurance Office (703-993-2827 or 703-993-7634).

Domestic Students

You pay when you enroll online at the Aetna Student Health website.

International and INTO Students

You pay your health insurance premium through George Mason University via Patriot Web because the premium is charged to your tuition account. The insurance premium is due at your tuition due date.

Please note that the insurance premium is deducted from all payments received by the university before funds are applied to tuition and other charges.

Your insurance will terminate at the end of the health insurance term.

Date Insurance Coverage Ends

  • Domestic Students: August 15
  • International and INTO Students:
    • In Fall: January 4
    • In Spring: August 15

For example, if you are an International or INTO student and graduate in the fall semester, your health insurance will end January 4.  If you are an International or INTO student and graduate in the spring semester, your health insurance will end August 15. Domestic students’ coverage will end August 15, regardless of fall or spring graduation.

Insurance and healthcare resources for Mason Graduates

For information about commonly used insurance terms, please read the definitions located in the Aetna Student Health brochure or visit Aetna online.

If you have questions about your coverage or other terms, contact Aetna Customer Service (1-800-878-1945). You can also contact the George Mason University Student Health Insurance office (703-993-2827 or 703-993-7634).

There is a video explaining the terms on our Student Health insurance resources webpage.

Domestic Students

Yes, though it is recommended that you first inquire with your health insurance company.  Let them know that you will be a student at George Mason University and check that you will be covered in the Northern Virginia area. You may also want to contact your insurance provider to locate local doctors who accept your insurance.

You might also age-off your parent’s insurance while at Mason. If you are covered by your parents’ policy, please review it carefully to make certain you are still eligible for coverage throughout your college years. Read more about what to do if you age off your parent’s plan.

International Students

International students (F-1/J-1 visa), who want to keep their insurance plan, should carefully read all insurance waiver criteria. Your insurance plan must meet all the requirements and you must submit your waiver by the waiver deadline.  If you meet all requirements, you can fill out the waiver application.  If you are not sure that your insurance plan meets the waiver criteria, contact the Insurance Office (703-993-2827 or 703-993-7634).

Note: All waiver applications will be audited.  Student Health Services reserves the right to make final waiver decisions.

For questions about the Student Health Insurance Plan you can contact Aetna Student Health Customer Service (1-800-878-1945) or the Insurance Office (703-993-2827 or 703-993-7634).

For pharmacy or prescription questions, you can contact Aetna Pharmacy Management (1-888-792-3862).

University Policy #6002 outlines F-1 and J-1 Health Insurance Requirements.

Unexpected medical expenses could jeopardize your health, your ability to complete your education, and your financial future. The time and financial commitment required to obtain a formal education is an invaluable investment in your future. Protect your investment and yourself by always carrying health insurance. George Mason University makes health insurance available to eligible students through Aetna Student Health.

Health insurance not only protects you, but also protects others in your family, as well as those in the community.  Health insurance allows individuals to seek early treatment for illness.  Students without insurance tend to stay sick longer, placing their family, and the Mason community, at risk.

The Mason Student Health Insurance Plan has been developed especially for Mason students. The plan provides coverage for illnesses and injuries locally and when you travel either domestically or abroad. The Mason plan is accepted by many local healthcare providers. Check out all the details at Aetna Student Health.

No. SHS does not accept insurance. However, if you have health insurance it may help to cover outside lab fees that might be incurred, so bring your insurance card if you have one.

All George Mason University students are eligible to see a provider at Student Health Services (SHS) whether they have insurance or not. There is no charge to be seen by a healthcare provider, there are fees for some procedures, lab work, and medications.

Insurance waiver questions (International Students Only)

Please see the Insurance Waiver page for current deadlines.

Please refer to the instructions for waiving the George Mason University Student Health Insurance Plan. Submit your waiver before the waiver deadline.

If an international or INTO student fails to submit a waiver, the student will be automatically enrolled in the George Mason University Student Health Insurance Plan and will pay the premium charged to their Patriot Web account.

Once you have submitted your waiver application, check your Patriot Web account.  If your waiver application was approved, the balance of the insurance premium will be $0.

You are enrolled in the Mason Student Health Insurance Plan and you have to pay the premium charged to your Patriot Web account.

Please submit your waiver by the appropriate waiver deadline.

Medical care questions

The Aetna Student Health plan does not include dental insurance, but it does include a dental discount program: the Vital Savings Discount Program. In most instances savings range from 15-50% discount on services from general dentistry and cleanings to root canals, crowns, and orthodontia (braces). Actual costs and savings vary by provider and geographical area. No claims to file.

To find a dentist who participates in the Vital Savings Discount Program, a student should use the “Find a Doctor” tool located on the Aetna Student Health website.

Student Health maintains a list of off-campus health care resources. This page has information about local  health clinics, local reduced priced dental care, and reduced priced prescription drug programs.

If Student Health Services is closed and you have a medical emergency, you may contact our free after-hours nurse advice line (703-993-2831), your primary care provider, an emergency room, urgent care facility, or call 911.

If you are experiencing an immediate or life threatening emergency call 911.

If you have the Aetna Student Health Insurance Plan, you can locate a provider using the Find a Doctor search tool (“DocFind”). In the “Search For” drop down menu, select the type of medical facility you are looking for (Urgent Care Facility, Walk-In Clinic, Primary Care, Hospital).  Enter the Zip Code nearest to your location. Select Plan: “Student Health Plans”. A list of care facilities will be displayed.

To avoid the Aetna Student Health Insurance Emergency Room Co-pay, look for an urgent care facility that is not a full service hospital emergency room.

It is in your best interest to first seek treatment at Student Health Services (except in an emergency). By utilizing services provided by Mason, medical cost will be contained and it will help keep premiums at reasonable rates. It is free of charge to be seen by provider at Student Health.

You may go to any doctor or provider you wish, but it is recommended that you use a “preferred care” provider, because the insurance will cover 80% of the care cost. If you see a non-preferred care provider, only 60% will be covered. Do not forget the annual deductible.  The insurance company will start to reimburse you only after you have met your deductible.

The Aetna Find a Doctor tool will help you locate doctors, hospitals, after-hours urgent care facilities, dentists, specialists and pharmacies that are preferred care providers.

When you go to a preferred care pharmacy, you will be asked to pay your co-pay only. To locate a preferred care pharmacy, use the Aetna Find a Doctor tool online.

Co-Pay Amounts:

  • $15 for Generic
  • $40 for Preferred Brand
  • $ 75 for Non-Preferred Brand

If you go to a non-preferred care pharmacy, you will be asked to pay for the prescription in full. After you pick up your prescription, you will submit a claim to Aetna.

For additional questions about prescriptions/pharmacy, please call Aetna Pharmacy Management (1-800-792-3862).

No. The Mason Student Health Insurance plan does not require a referral to see a specialist.

Student Health Insurance

For a complete plan description, including covered services, please review the current year Student Health Insurance Summary of Benefits and Coverage. If you have any questions about coverage, contact Aetna Customer Service (1-800-878-1945). Visit the Insurance webpages for details and to view the current plan design summary.

In general, the plan provides extensive coverage at a reasonable cost on and off-campus. It provides coverage anywhere in the US and while traveling abroad, including worldwide travel assistance and emergency air transportation services. The plan also includes dental and vision discount programs.

Briefly stated, first you must meet your annual deductible ($250 for the plan year). This deductible is a cumulative total to any and all healthcare providers, outside of Student Health Services.  After you have paid your annual deductible, when you go to a “preferred care provider” (a doctor that accepts the Aetna Student Health insurance) then Aetna will pay 80% and you will pay 20% of covered healthcare costs.

For complete coverage and plan details, including the prescription medication copays,  please review the Student Health Insurance Summary of Benefits and Coverage. For questions, contact Aetna Customer Service (1-800-878-1945) or the Student Health Insurance Office (703-993-2827 or 703-993-7634).

Domestic Students

You pay when you enroll online at the Aetna Student Health website.

International and INTO Students

You pay your health insurance premium through George Mason University via Patriot Web because the premium is charged to your tuition account. The insurance premium is due at your tuition due date.

Please note that the insurance premium is deducted from all payments received by the university before funds are applied to tuition and other charges.

Your insurance will terminate at the end of the health insurance term.

Date Insurance Coverage Ends

  • Domestic Students: August 15
  • International and INTO Students:
    • In Fall: January 4
    • In Spring: August 15

For example, if you are an International or INTO student and graduate in the fall semester, your health insurance will end January 4.  If you are an International or INTO student and graduate in the spring semester, your health insurance will end August 15. Domestic students’ coverage will end August 15, regardless of fall or spring graduation.

Insurance and healthcare resources for Mason Graduates

Please see the Insurance Waiver page for current deadlines.

All Students

Students can print a paper insurance ID-card online on the Aetna Student Health website. Click either ‘Print Your ID Card’ or ‘Member Log In’ and follow the prompts.

Students can call Aetna Student Health customer service or log in to their Aetna member account and request a replacement ID-card to be mailed.

Receiving your card during enrollment:

Domestic Students

Aetna Student Health will mail you an ID-card once your enrollment is processed. Usually the process takes about 10 business days.

International and INTO Students (F-1/J-1 visas)

Aetna Student Health will mail permanent ID-cards directly to the student’s current U.S. mailing address about 4-6 weeks after the beginning of the semester. If there is no current U.S. mailing address on your Patriot Web account, you will not receive your mailed ID-card. Your Patriot Web account must reflect your current U.S. mailing address in the beginning of the semester.  

Please refer to the instructions for waiving the George Mason University Student Health Insurance Plan. Submit your waiver before the waiver deadline.

If an international or INTO student fails to submit a waiver, the student will be automatically enrolled in the George Mason University Student Health Insurance Plan and will pay the premium charged to their Patriot Web account.

Once you have submitted your waiver application, check your Patriot Web account.  If your waiver application was approved, the balance of the insurance premium will be $0.

Students at George Mason University are eligible to enroll in the Student Health Insurance Plan if they fall into one of the below categories:

  • Undergraduate students taking 3 or more credit hours per semester
  • Graduate, master, certificate or non-degree students taking 3 or more credit hours per semester
  • PhD or Doctoral students enrolled in a doctoral program.
  • Students taking less than the required credit hours but graduating in the current academic year are also eligible to enroll.

International and INTO students  with a J-1 or F-1 visa will be automatically signed up for the plan by the Insurance Office.  Health insurance is required for all F-1 & J-1 visa students at Mason per University Policy #6002.

If you are a J-1 Visiting Scholar, please contact the Insurance Office (703-99-7634 or 703-993-2827) for information.

Visit our Insurance webpages for more information about the insurance plan.

Domestic Students

Domestic students and eligible dependents, enroll online at Aetna Student Health during the Open Enrollment period.

Domestic Students may purchase the plan until the final enrollment deadline.  If a student experiences a significant life change that directly affects their insurance coverage they may submit a request to enroll after the final enrollment deadline within 31 days of the significant life change.  If you experience a significant life change which results in loss of coverage under another health plan, contact the Insurance Office (703-993-2827 or 703-993-7634).

International and INTO students

International and INTO students are enrolled by the Mason Insurance Office.

International and INTO students enroll their eligible dependents online at Aetna Student Health during the Open Enrollment period.

Contact the Student Insurance Office (703-993-2827 or 703-993-7634) for detailed information or any questions.

Please check the eligibility criteria. If you age off your parent’s insurance or lose your coverage during an open enrollment period, you are able to enroll online.

If you have lost coverage or aged off your parent’s insurance plan after the open enrollment period, and have not lost coverage for more than 31 days, you may enroll in the Mason Student Health Insurance Plan. Contact the Insurance Office for more information.

Yes.  If you have the Mason Health Insurance Plan, you can sign up your eligible dependents online during the open enrollment period.

If your dependent is arriving in the United States after the open enrollment deadline, contact the Insurance Office (703-993-2827 or 703-993-7634).

You are enrolled in the Mason Student Health Insurance Plan and you have to pay the premium charged to your Patriot Web account.

Please submit your waiver by the appropriate waiver deadline.

For information about commonly used insurance terms, please read the definitions located in the Aetna Student Health brochure or visit Aetna online.

If you have questions about your coverage or other terms, contact Aetna Customer Service (1-800-878-1945). You can also contact the George Mason University Student Health Insurance office (703-993-2827 or 703-993-7634).

There is a video explaining the terms on our Student Health insurance resources webpage.

Domestic Students

Yes, though it is recommended that you first inquire with your health insurance company.  Let them know that you will be a student at George Mason University and check that you will be covered in the Northern Virginia area. You may also want to contact your insurance provider to locate local doctors who accept your insurance.

You might also age-off your parent’s insurance while at Mason. If you are covered by your parents’ policy, please review it carefully to make certain you are still eligible for coverage throughout your college years. Read more about what to do if you age off your parent’s plan.

International Students

International students (F-1/J-1 visa), who want to keep their insurance plan, should carefully read all insurance waiver criteria. Your insurance plan must meet all the requirements and you must submit your waiver by the waiver deadline.  If you meet all requirements, you can fill out the waiver application.  If you are not sure that your insurance plan meets the waiver criteria, contact the Insurance Office (703-993-2827 or 703-993-7634).

Note: All waiver applications will be audited.  Student Health Services reserves the right to make final waiver decisions.

For questions about the Student Health Insurance Plan you can contact Aetna Student Health Customer Service (1-800-878-1945) or the Insurance Office (703-993-2827 or 703-993-7634).

For pharmacy or prescription questions, you can contact Aetna Pharmacy Management (1-888-792-3862).

University Policy #6002 outlines F-1 and J-1 Health Insurance Requirements.

Visit Aetna Student Health website, click on ‘Member Log In’ or ‘Members – Aetna Navigator’.

  • If you are already registered, log-in to the secure member site.
  • If you are not yet registered, follow the instructions for First Time Users.

Most preferred-care providers will submit the claim for you.

If your doctor’s office will not submit the claim for you, you may download claim forms online by visiting the Aetna Student Health website. Select ‘Member log-in’ or ‘Member-Aetna Navigator’ and log in to your account, select ‘Find Forms’. Or, click on ‘Helpful Resources and Forms’ for more information about how to submit the form.

The Aetna Student Health plan does not include dental insurance, but it does include a dental discount program: the Vital Savings Discount Program. In most instances savings range from 15-50% discount on services from general dentistry and cleanings to root canals, crowns, and orthodontia (braces). Actual costs and savings vary by provider and geographical area. No claims to file.

To find a dentist who participates in the Vital Savings Discount Program, a student should use the “Find a Doctor” tool located on the Aetna Student Health website.

Student Health maintains a list of off-campus health care resources. This page has information about local  health clinics, local reduced priced dental care, and reduced priced prescription drug programs.

If Student Health Services is closed and you have a medical emergency, you may contact our free after-hours nurse advice line (703-993-2831), your primary care provider, an emergency room, urgent care facility, or call 911.

If you are experiencing an immediate or life threatening emergency call 911.

If you have the Aetna Student Health Insurance Plan, you can locate a provider using the Find a Doctor search tool (“DocFind”). In the “Search For” drop down menu, select the type of medical facility you are looking for (Urgent Care Facility, Walk-In Clinic, Primary Care, Hospital).  Enter the Zip Code nearest to your location. Select Plan: “Student Health Plans”. A list of care facilities will be displayed.

To avoid the Aetna Student Health Insurance Emergency Room Co-pay, look for an urgent care facility that is not a full service hospital emergency room.

It is in your best interest to first seek treatment at Student Health Services (except in an emergency). By utilizing services provided by Mason, medical cost will be contained and it will help keep premiums at reasonable rates. It is free of charge to be seen by provider at Student Health.

You may go to any doctor or provider you wish, but it is recommended that you use a “preferred care” provider, because the insurance will cover 80% of the care cost. If you see a non-preferred care provider, only 60% will be covered. Do not forget the annual deductible.  The insurance company will start to reimburse you only after you have met your deductible.

The Aetna Find a Doctor tool will help you locate doctors, hospitals, after-hours urgent care facilities, dentists, specialists and pharmacies that are preferred care providers.

When you go to a preferred care pharmacy, you will be asked to pay your co-pay only. To locate a preferred care pharmacy, use the Aetna Find a Doctor tool online.

Co-Pay Amounts:

  • $15 for Generic
  • $40 for Preferred Brand
  • $ 75 for Non-Preferred Brand

If you go to a non-preferred care pharmacy, you will be asked to pay for the prescription in full. After you pick up your prescription, you will submit a claim to Aetna.

For additional questions about prescriptions/pharmacy, please call Aetna Pharmacy Management (1-800-792-3862).

Unexpected medical expenses could jeopardize your health, your ability to complete your education, and your financial future. The time and financial commitment required to obtain a formal education is an invaluable investment in your future. Protect your investment and yourself by always carrying health insurance. George Mason University makes health insurance available to eligible students through Aetna Student Health.

Health insurance not only protects you, but also protects others in your family, as well as those in the community.  Health insurance allows individuals to seek early treatment for illness.  Students without insurance tend to stay sick longer, placing their family, and the Mason community, at risk.

The Mason Student Health Insurance Plan has been developed especially for Mason students. The plan provides coverage for illnesses and injuries locally and when you travel either domestically or abroad. The Mason plan is accepted by many local healthcare providers. Check out all the details at Aetna Student Health.

No. SHS does not accept insurance. However, if you have health insurance it may help to cover outside lab fees that might be incurred, so bring your insurance card if you have one.

All George Mason University students are eligible to see a provider at Student Health Services (SHS) whether they have insurance or not. There is no charge to be seen by a healthcare provider, there are fees for some procedures, lab work, and medications.

No. The Mason Student Health Insurance plan does not require a referral to see a specialist.

You may also print a new ID card online by visiting the Aetna Student Health website. Select the box on the right side of the page entitled “Current Members”, click ‘Print and ID card’ or ‘Member Log In’ and follow the prompts.

Or call Aetna Student Health’s Customer Service at 1-800-878-1945. Please check your mailing address for correctness.